Servicenow Senior

Deloitte US-India Offices; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 3,000,000 - 5,200,000; Full time

Job summary

Deloitte US-India Offices is seeking a seasoned ServiceNow consultant to lead large-scale implementations. The role requires 6+ years of hands-on ServiceNow work across EAM, HAM, SAM, and ITSM, with CSA certification and additional ServiceNow skills.

You will drive design, integrations, and deployments in a fast-paced, multi-environment setup. The ideal candidate will participate in grooming and design sessions, collaborate with cross-functional teams, and ensure robust configurations and

Qualifications

• 6+ years of ServiceNow implementation experience in large complex environments.
• Advanced ServiceNow technical skills: UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, MID Server configuration & Architecture, ACLs, Import Sets, Transform Maps and Update sets.
• Proficient in Agile development and SDLC; experience with Jira, Rally.
• Experience in EAM, HAM, SAM, Service Portal, UI Builder, Agentic AI, Virtual Agent.
• CSA certification and hands-on ServiceNow Developer experience with ITSM.
• Hands-on with an additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/Integrations) is mandatory.
• Participate in user story grooming and design sessions.
• Review user stories to understand requirements and architecture.
• Develop integrations via REST/SOAP and file transfers.
• Configure ServiceNow to meet business requirements and deploy across environments.
• Identify gaps and maintain high quality in the solution.

Responsibilities

• Participate in user story grooming session, elaboration, and design sessions.
• Review user stories to understand requirements and technical architecture.
• Develop integrations leveraging REST/SOAP, file transfers, etc.
• Design integration methods and document data flows and error handling.
• Configure the ServiceNow solution to meet business requirements and process guides.
• Identify gaps to maintain quality and provide domain expertise.
• Complete deployment of solutions across sub-production and production environments.

Skills

Agile development

Grooming user stories

ServiceNow platform

CSA

ITSM experience

Additional ServiceNow skill

Education

Bachelor's degree in Software Engineering, Information Systems, Business, or equivalent

Tools

Jira

Rally

Web Services (REST/SOAP)

Job description

Qualifications required:

• Minimum of 6+ years of ServiceNow implementation experience in large complex environments is required
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update sets
• Proficient in Agile development and all phases of the Application Development Lifecycle, Experience with software development support tools (e.g. Jira, Rally etc.)
• Experience in Enterprise Asset Management (EAM), HAM, SAM, Service Portal, UI Builder, Agentic AI, Virtual Agent
• Certified ServiceNow System Administrator (CSA), ServiceNow Developer with hands‑on experience with ITSM
• Hands‑on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory
• Participate in user story grooming session, elaboration, and design sessions
• Review user stories to understand requirements and technical architecture documentation for solution
• Develop integrations leveraging point‑to‑point interfaces, Web Services (REST / SOAP), file based transfers, etc.
• Develop integration design to support functional design including full documentation of methods, data transfers and error checking
• Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
• Identify requirement "gaps" to maintain a high degree of quality in the solution build
• Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training
• Complete the deployment of solutions across sub-production and production environments

Good to have skills/Project Experience/Certifications:

• Provide training for each tools functionality both in person and through using other methods
• Enterprise Asset Management (EAM), HAM, SAM, Service Portal, UI Builder, Agentic AI, Virtual Agent

Education

• Bachelor's degree in Software Engineering, Information Systems, Business, or equivalent

Locations

Hyderabad, Bengaluru, Chennai, Pune