Servicenow Developer

GSPANN; Hyderabad, Pune District; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

GSPANN Technologies, Inc. is seeking a ServiceNow Developer – Lead/ Senior Lead to drive development and support for the ServiceNow platform across core ITIL modules.

The role requires 5+ years of hands-on experience and strong JavaScript, Glide API, and ServiceNow scripting skills, with exposure to Incident, Problem, Change, Request, and Knowledge Management. The candidate will collaborate with process consultants, manage data integrity, oversee integrations, and lead technical discussions.

Qualifications

• 5+ years of experience in ServiceNow development or lead roles.
• Experience in process consulting and aligning technical solutions with business processes.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.

Responsibilities

• Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
• Develop and maintain custom applications, workflows, and integrations within ServiceNow.
• Collaborate with process consultants to align platform capabilities with ITIL best practices.
• Manage and optimize ensuring data integrity and alignment with configuration management processes.
• Lead technical discussions and provide guidance.
• Work closely with project managers to support ServiceNow-related project deliverables.
• Perform impact analysis and implement changes following change management protocols.
• Monitor platform performance and implement proactive measures to ensure high availability.
• Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Skills

ServiceNow

JavaScript

Glide API

ServiceNow scripting

Incident

Problem

Change

Request

Knowledge Management

REST APIs

SOAP APIs

Agile

DevOps

Job description

Job Position (Title): - ServiceNow Developer:- Lead/ Sr. Lead

Experience Required: - 5 Years +

Job Type: - Full- Time

Location: - Pune/ Hyderabad

Technical Skill Requirements

• Proven experience in ServiceNow.
• Experience in process consulting and aligning technical solutions with business processes.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
• Excellent troubleshooting and analytical skills.

Role and Responsibilities

• Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
• Develop and maintain custom applications, workflows, and integrations within ServiceNow.
• Collaborate with process consultants to align platform capabilities with ITIL best practices.
• Manage and optimize ensuring data integrity and alignment with configuration management processes.
• Lead technical discussions and provide guidance.
• Work closely with project managers to support ServiceNow-related project deliverables.
• Perform impact analysis and implement changes following change management protocols.
• Monitor platform performance and implement proactive measures to ensure high availability.
• Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills

• Strong communication and stakeholder management abilities.
• ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

• Experience in ServiceNow integrations using REST/SOAP APIs.
• Exposure to Agile and DevOps methodologies.
• Knowledge of performance tuning and platform security best practices.