ServiceNow Developer

Diligente Technologies; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Diligente Technologies is seeking a ServiceNow Developer (P2) with hands-on platform development and integration experience across ITSM, CMDB, ITOM, Service Portal, and custom apps. You will design and deliver scalable solutions, integrate REST services, and ensure high availability in an enterprise setting.

Ideal candidates have 3–5 years of ServiceNow development, strong knowledge of MID Server, Flow Designer, Scripted REST APIs, IntegrationHub, and SSO.

Qualifications

• 3–5 years of hands-on ServiceNow development experience.
• Strong expertise in ITOM, ITSM, CMDB, and integrations.
• Experience with REST APIs, Scripted REST, and IntegrationHub.
• Familiarity with Agile/Scrum methodologies.
• CSA certification mandatory; CAD preferred.

Responsibilities

• Design, develop, and implement scalable ServiceNow solutions.
• Develop across ITSM, CMDB, ITOM, Service Portal, and custom apps.
• Build inbound and outbound REST integrations and IntegrationHub flows.
• Configure SSO with external providers.
• Work with MID Server for discovery and integrations.
• Review code, participate in releases, and support uptime.

Skills

ServiceNow dev

ITSM

CMDB

ITOM

Service Portal

Flow Designer

IntegrationHub

REST APIs

MID Server

SSO

Agile/Scrum

Education

ServiceNow CSA

ServiceNow CAD

Tools

MID Server

IntegrationHub

Flow Designer

REST API tooling

Job description

We are seeking a skilled ServiceNow Developer (P2 Level) with strong hands‑on experience in platform development and integrations. The ideal candidate will have expertise across multiple ServiceNow modules, including ITSM, CMDB, ITOM, Service Portal, SPM, SSO, Custom Applications, MID Server, and Flow Designer, along with deep knowledge of REST‑based integrations.

This role requires a strong technical foundation, the ability to deliver scalable solutions, and a proactive approach to automation and platform optimization within an enterprise environment.

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Key Responsibilities:

• Design, develop, and implement scalable solutions on the ServiceNow platform aligned with business requirements.
• Provide hands‑on development across modules such as ITSM, CMDB, ITOM, Service Portal, SPM, and Custom Applications.
• Build and maintain inbound and outbound integrations using REST APIs, JSON, Scripted REST APIs, and IntegrationHub.
• Configure and manage SSO (Single Sign-On) integrations with external identity providers (e.g., Azure AD).
• Work with MID Server for integrations, discovery, and orchestration use cases.
• Develop and optimize solutions using Flow Designer, workflows, and automation capabilities.
• Customize forms, UI policies, client scripts, business rules, and Service Portal widgets.
• Maintain and enhance CMDB data quality and support ITOM capabilities like Discovery and Service Mapping.
• Develop and deploy custom applications using best practices and scoped application architecture.
• Troubleshoot platform issues, provide L2/L3 support, and ensure high availability and performance.
• Collaborate with cross‑functional and global teams to gather requirements and deliver solutions.
• Participate in code reviews, release management, and platform upgrades.

Requirements

Required Skills & Experience:

• 3–5 years of hands‑on experience in ServiceNow development.
• Strong expertise in:
  • ITOM (Discovery / Service Mapping – working knowledge preferred)
  • Flow Designer and workflow automation
• Strong experience with:
  • MID Server setup and maintenance
• Very strong expertise in integrations:
  • Scripted REST APIs
  • IntegrationHub spokes
• Familiarity with Agile/Scrum methodologies.

Preferred Qualifications:

• ServiceNow CSA (Certified System Administrator) – Mandatory
• ServiceNow CAD (Certified Application Developer) – Preferred
• Certifications or exposure in CIS-ITSM/CIS-ITOM /CIS-SPM modules ---

Soft Skills:

• Strong analytical and problem‑solving skills
• Good communication and stakeholder management abilities
• Ability to work independently and within a team
• Proactive mindset with focus on automation and continuous improvement

Key Expectations from P2 Role:

• Deliver high‑quality development with minimal supervision
• Contribute to platform standardization and reusability
• Actively identify and implement automation opportunities
• Support junior developers and collaborate effectively with senior team members