ServiceNow Developer

Tata Consultancy Services; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking an experienced ServiceNow professional to design, develop and maintain enterprise wide ServiceNow applications and workflows. You will enhance ITSM processes and build catalog items, while supporting integrations with other enterprise apps.

Join a dynamic team responsible for CMDB, Discovery and Asset Management, with opportunities to implement Service Portal and UI Builder enhancements in a fast paced environment.

Qualifications

• Hands-on ServiceNow development and admin experience is required.
• Strong ITSM process knowledge including Incident, Change and Problem management.
• Experience with integrations using REST and SOAP is essential.

Responsibilities

• Design, develop and maintain ServiceNow applications and workflows.
• Configure ITSM processes including Incident, Change, Problem and Knowledge Management.
• Develop Service Catalog items, Record Producers and Approval Workflows.
• Build and support integrations via REST, SOAP and IntegrationHub.
• Maintain CMDB, Discovery and Asset Management capabilities.
• Customize Service Portal and UI Builder components.
• Collaborate with cross-functional teams and provide L2/L3 support.
• Ensure RBAC, ACLs and data governance for security.

Skills

ServiceNow development

ITSM modules

REST APIs

MID Server

CMDB

Discovery

Service Portal

UI Builder

Agile/Scrum

ITIL processes

Troubleshooting

Documentation

Tools

Workflow Editor

Flow Designer

IntegrationHub

REST

SOAP

MID Server

UI Builder

Job description

• 5+ years of hands‑on experience in ServiceNow development and administration.
• Strong experience in ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge Management and Service Catalog.
• Experience developing workflows using Workflow Editor and Flow Designer.
• Strong knowledge of ServiceNow IntegrationHub, REST APIs, SOAP Web Services and MID Server-based integrations.
• Hands‑on experience with CMDB, Discovery, Service Mapping and Asset Management modules.
• Experience customizing forms, catalogs, record producers, notifications and approval workflows.
• Knowledge of Service Portal, UI Builder, Employee Center and custom widget development.
• Experience working with Agile/Scrum methodology and ServiceNow SDLC processes.
• Understanding of ITIL processes and enterprise IT service management practices.
• Ability to troubleshoot production issues, perform root cause analysis and optimize platform performance.
• Strong documentation, stakeholder management and communication skills.

Key Responsibilities:

• Design, develop and maintain ServiceNow applications, workflows and platform customizations.
• Configure and enhance ITSM processes including Incident, Change, Problem, Request and Knowledge Management.
• Develop Service Catalog items, Record Producers, Approval Workflows and Automation Solutions.
• Build and support integrations with enterprise applications using REST, SOAP, IntegrationHub and MID Servers.
• Implement and maintain CMDB, Discovery and Asset Management capabilities.
• Customize Service Portal, UI Builder components and user experiences to meet business requirements.
• Participate in requirements gathering, solution design, development, testing and deployment activities.
• Troubleshoot complex platform issues and provide L2/L3 support for ServiceNow applications.
• Ensure platform security through RBAC, ACLs, data policies and governance controls.
• Create technical design documents, SOPs, runbooks, deployment guides and knowledge articles.
• Collaborate with infrastructure, application, operations and security teams for enterprise-wide automation initiatives.
• Drive continuous improvement through standardization, automation and adoption of ServiceNow best practices.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS-ITSM)
• ServiceNow ITOM Implementation Specialist