Senior ServiceNow Developer - ITSM

Accolite Digital India Private Limited; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accolite Digital India Private Limited is seeking a ServiceNow Developer with expertise in ITSM modules to design and implement solutions on the ServiceNow platform. The ideal candidate should possess strong technical skills, stakeholder management capabilities, and experience in Agile/Scrum methodologies.

Responsibilities include developing solutions, managing stakeholders, and ensuring platform performance. Required experience is 4–8+ years in ServiceNow development with proficiency in relevant tools and technologies.

Qualifications

• 4–8+ years of experience in ServiceNow development.
• Strong hands-on experience with ITSM modules.
• Proficiency in JavaScript and ServiceNow APIs.
• Good understanding of CMDB and ITIL processes.

Responsibilities

• Design and implement solutions on the ServiceNow platform.
• Collaborate with stakeholders to gather requirements.
• Manage stakeholder expectations and updates.
• Participate in Agile/Scrum ceremonies.

Skills

ServiceNow Development

ITSM Modules

JavaScript

Agile/Scrum

Stakeholder Management

Problem-Solving

Communication Skills

Tools

ServiceNow

REST/SOAP APIs

Job description

Job Title: ServiceNow Developer – ITSM

We are looking for a skilled ServiceNow Developer with strong expertise in ITSM modules to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate should have solid technical capabilities along with excellent stakeholder management, communication skills, and experience working in Agile/Scrum environments.

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform with a focus on ITSM modules (Incident, Problem, Change, Request).
• Configure and customize workflows, business rules, client scripts, UI policies, and Service Catalog.
• Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions.
• Manage stakeholder expectations and provide regular updates on progress, risks, and deliverables.
• Participate in Agile/Scrum ceremonies including sprint planning, stand‑ups, demos, and retrospectives.
• Work closely with cross‑functional teams including architects, BA, QA, and DevOps teams.
• Develop and manage integrations using REST/SOAP APIs.
• Ensure platform performance, data integrity, and adherence to ServiceNow best practices.
• Troubleshoot and resolve issues, perform root cause analysis, and implement fixes.
• Maintain proper documentation of configurations, customizations, and processes.

Required Skills & Qualification

• 4–8+ years of experience in ServiceNow development.
• Strong hands‑on experience with ITSM modules.
• Proficiency in JavaScript, Glide scripting, ServiceNow APIs, and integrations.
• Good understanding of CMDB, Service Catalog, and ITIL processes.
• Strong stakeholder management and communication skills.
• Experience working in Agile/Scrum methodologies.
• Ability to translate business requirements into scalable technical solutions.
• Strong analytical and problem‑solving skills.

Preferred Qualifications

• ServiceNow certifications (e.g., CSA, CIS-ITSM).
• Experience with additional modules like ITOM, ITAM, or HRSD.
• Exposure to Service Portal or Employee Center.
• Experience in enterprise‑scale ServiceNow implementations.

Soft Skills

• Excellent verbal and written communication.
• Strong interpersonal and stakeholder engagement skills.
• Ability to work independently and in a collaborative environment.
• Proactive and solution‑oriented mindset.