ServiceNow Architect

QBrainX Inc; Coimbatore District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

QBrainX Inc in Coimbatore is seeking a Senior ServiceNow Architect to lead the architecture, design and implementation of the ServiceNow platform across ITSM, ITOM, ITAM, CSM and HRSD.

Define standards, govern the platform roadmap, and oversee integrations (REST, SOAP, IntegrationHub, MID Server) for large enterprise environments. Lead CMDB strategy and ITIL-aligned processes while mentoring teams.

Qualifications

• 17+ years of overall IT experience with extensive hands-on ServiceNow experience.
• Proven experience as a ServiceNow Architect handling large-scale enterprise implementations
• Strong expertise in ITSM, ITOM, ITAM, CSM, and HRSD modules
• Deep understanding of ServiceNow architecture, CMDB, security, and data model
• Hands-on experience with Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs
• Experience with ServiceNow integrations using REST/SOAP, IntegrationHub, and MID Server
• Strong knowledge of ITIL processes and service management best practices
• Excellent stakeholder management, leadership, and communication skills
• ServiceNow certifications such as CSA, CIS, or CTA preferred

Responsibilities

• Lead architecture, design and implementation of ServiceNow across ITSM, ITOM, ITAM, CSM and HRSD.
• Define and govern architectural standards, best practices and platform roadmap.
• Design scalable, secure, high-performance ServiceNow solutions for large enterprises.
• Act as primary technical authority for ServiceNow decisions and solution design.
• Architect and oversee integrations using REST, SOAP, IntegrationHub and MID Server.
• Drive ITOM architecture including Discovery, Service Mapping and CMDB strategy.
• Ensure CMDB data model integrity, governance and lifecycle management.
• Lead HAM and SAM implementations in ITAM.
• Design and optimize CSM workflows and omni-channel support.
• Architect HRSD solutions including case management, portal and knowledge.
• Review code and configurations to ensure quality, performance and security.
• Provide technical leadership, mentoring and guidance to teams.
• Collaborate with stakeholders to translate requirements into technical solutions.

Skills

Leadership

Stakeholder management

Architecture design

Mentoring

Technical leadership

Communication

Tools

REST

SOAP

IntegrationHub

MID Server

Flow Designer

UI Policies

ACLs

Job description

Coimbatore South, India | Posted on 02/09/2026

Lead the architecture, design, and implementation of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, and HRSD

Define and govern ServiceNow architectural standards, best practices, and platform roadmap

Design scalable, secure, and high-performance ServiceNow solutions for large enterprise environments

Act as the primary technical authority for ServiceNow-related decisions and solution design

Architect and oversee complex integrations using REST, SOAP, IntegrationHub, and MID Server

Drive ITOM architecture including Discovery, Service Mapping, Event Management, and CMDB strategy

Ensure CMDB data model integrity, governance, and lifecycle management

Lead ITAM implementations including Hardware Asset Management (HAM) and Software Asset Management (SAM)

Design and optimize Customer Service Management (CSM) workflows and omni-channel support solutions

Architect HR Service Delivery (HRSD) solutions including case management, employee portal, and knowledge

Review code, configurations, and customizations to ensure quality, performance, and security

Provide technical leadership, mentoring, and guidance to development and implementation teams

Collaborate with business and leadership stakeholders to translate requirements into technical solutions

Requirements

Requirements

17+ years of overall IT experience with extensive hands-on experience in ServiceNow

Proven experience as a ServiceNow Architect handling large-scale enterprise implementations

Strong expertise in ITSM, ITOM, ITAM, CSM, and HRSD modules

Deep understanding of ServiceNow architecture, CMDB, security, and data model

Hands-on experience with Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs

Experience with ServiceNow integrations using REST/SOAP, IntegrationHub, and MID Server

Strong knowledge of ITIL processes and service management best practices

Excellent stakeholder management, leadership, and communication skills

ServiceNow certifications such as CSA, CIS, or CTA preferred