ServiceNow Solution Architect

Zoho; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Part time

Job summary

Zoho in India seeks a ServiceNow Solution Architect to evaluate and refine in-flight ServiceNow programs, assess completed scope, platform architecture, data models, and integrations, and provide strategic leadership and architectural oversight.

You will lead technical workshops, collaborate with enterprise architects and delivery teams, and refine integration patterns using APIs, IntegrationHub, and connectors to ensure security, scalability, and governance across ITSM, ITOM, ITAM, CSM, HRSD,

Qualifications

• 10–13 years of total experience in ServiceNow solution architecture.
• Proven track record of assessing in-progress or mid-flight enterprise implementations.
• Comprehensive understanding of ServiceNow data models, security, workflows, portals, and governance.
• Experience designing cross-module solutions across ITSM, ITOM, ITAM, CSM, HRSD, and SecOps.
• Strong expertise in enterprise system integrations, cloud platforms, and API patterns.
• Excellent stakeholder management, technical documentation, and facilitation skills.

Responsibilities

• Review in-flight ServiceNow programs, evaluating completed work, solution architecture, data models, integrations, and backlog.
• Validate and refine end-to-end solution designs to align with business outcomes, security, scalability, and platform governance.
• Identify solution gaps, technical debt, configuration risks, and integration roadblocks to define remediation plans.
• Provide architectural oversight across modules including ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and SPM.
• Refine integration patterns using APIs, IntegrationHub, import sets, orchestration, and connectors.
• Lead technical workshops and collaborate with enterprise architects, platform engineering, and delivery teams.

Skills

ServiceNow architecture

API integration patterns

Stakeholder mgmt

Platform governance

Education

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS

Tools

ServiceNow

IntegrationHub

Job description

Bangalore South, India

Employment Type: Contract
Work Mode: Hybrid (2 Days WFH / week)
Location: Onsite (PAN India)
Total Experience Required: 10–13 years
Relevant Experience Required: 10–13 years in ServiceNow Architecture

Job Summary We are seeking a ServiceNow Solution Architect to evaluate and refine in-flight ServiceNow programs. The candidate will assess completed scope, platform architecture, data models, integrations, and delivery plans, providing strategic leadership, gap remediation, and architectural oversight across multi-module enterprise implementations.

Key Responsibilities

• Review in-flight ServiceNow programs, evaluating completed work, solution architecture, data models, integrations, and backlog.
• Validate and refine end-to-end solution designs to align with business outcomes, security, scalability, and platform governance.
• Identify solution gaps, technical debt, configuration risks, and integration roadblocks to define remediation plans.
• Provide architectural oversight across modules including ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and SPM.
• Refine integration patterns using APIs, IntegrationHub, import sets, orchestration, and connectors.
• Lead technical workshops and collaborate with enterprise architects, platform engineering, and delivery teams.

Requirements

• 10–13 years of total experience with deep hands-on expertise in ServiceNow solution architecture.
• Proven track record of assessing and optimizing in-progress or mid-flight enterprise implementations.
• Comprehensive understanding of ServiceNow data models, security frameworks, workflows, portals, and governance.
• Experience designing cross-module solutions across ITSM, ITOM, ITAM, CSM, HRSD, and SecOps.
• Strong expertise in enterprise system integrations, cloud platforms, and API patterns.
• Excellent stakeholder management, technical documentation, and facilitation skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS).
• Formal ServiceNow architecture certifications.
• Strong background in ITIL, enterprise service management, and operational resilience.