Servicenow Architect

Mergen Corporates; Bengaluru; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

Mergen Corporates in Bengaluru seeks a seasoned ServiceNow Architect to design end-to-end platform architecture, lead module design for ITSM, ITOM, ITAM, HRSD, CSM, SPM and AI, and guide integrations and upgrades. Immediate joiners preferred. 12–15 years IT experience with 10+ years in ServiceNow required.

The role demands strong leadership, governance and collaboration with stakeholders to ensure scalable, secure and compliant ServiceNow implementations across enterprise landscapes.

Qualifications

• 15+ years of overall IT experience with 10+ years in ServiceNow.

Responsibilities

• Design end-to-end ServiceNow Platform architecture aligned with business and IT strategies.

Skills

ServiceNow

Architecture

ITSM

ITOM

CMDB

Discovery

Service Mapping

JavaScript

Glide APIs

Tools

REST

SOAP

MID Server

APIs

Job description

Role & responsibilities

Job Title

ServiceNow Architect

Work Experience

– 12-15Yrs

Location

– Bangalore

Notice Period-

Immediate joiners preferred

Key Responsibilities

• Design end-to-end ServiceNow Platform architecture aligned with business and IT strategies


• Lead Architectural design for modules such as Across ServiceNow modules key ones are ITSM, ITOM, ITAM, HRSD, CSM, SPM and AI.


• Have knowledge of emerging technologies, modules of ServiceNow and associated products.


• Work on capabilities of Data modelling, Integration, Automation, AI and GenAI within the ServiceNow modules.


• Define best practices, standards, and governance for ServiceNow implementations


• Provide technical leadership to development and configuration teams


• Review and approve technical designs, integrations, and customizations


• Architect and manage integrations using REST, SOAP, MID Server, APIs


• Ensure platform scalability, performance, security, and compliance


• Guide upgrade strategies and manage ServiceNow releases


• Collaborate with stakeholders, product owners, and leadership teams


• Troubleshoot complex platform and integration issues

Required Skills & Qualifications

• 15+ years of overall IT experience with 10+ years in ServiceNow


• Strong experience in ServiceNow architecture and solution design


• Hands-on expertise in ITSM, ITOM, CMDB, AI, Discovery, Service Mapping


• Strong scripting skills: JavaScript, Glide APIs


• Experience with integrations and data migrations


• Solid understanding of ITIL processes


• Excellent communication and stakeholder management skills


• Strong technical thought leadership and alignment with Enterprise Architecture.

Certifications (Preferred / Required)

• ServiceNow Certified System Administrator (CSA) – Required


• ServiceNow Certified Implementation Specialist (CIS) – Required (2+ CIS certifications)


• ServiceNow Certified Technical Architect (CTA) – Preferred