ServiceNow Architect

Black Box; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Black Box seeks a seasoned ServiceNow specialist to lead enterprise implementation projects. You will configure ITSM/CSM/FSM/ITBM/HR/SecOps, integrate with third-party apps, and drive design through Flow Designer, API, and Integration Hub. You will mentor juniors, oversee upgrades, and extend capabilities across regions.

Strong requirement gathering, UI customization (Pages/Macros/CSS/HTML/Jelly) and thorough documentation will be essential. Fluency in English is required.

Qualifications

• Extensive IT experience in large enterprise on implementation projects.
• Proficient in configuring ServiceNow modules including ITSM, CSM, FSM, ITBM, HR, and SecOps.
• Strong technical expertise in ServiceNow modules and integration with third-party applications.
• Skilled in using Business Rules, Script Includes, UI Actions, Scheduled Jobs, Flow Designer, ServiceNow API, and Integration Hub.
• Participate in requirement gathering sessions, providing input to developers and working as an individual contributor.
• Customize ServiceNow using UI Pages, UI Macros, CSS, HTML, and Jelly.
• Develop system documentation, including process flows and design documents.
• Oversee upgrade cycles and implement new release features to support business users.
• Drive continuous improvement in implementation methodology and service offerings based on user feedback.
• Mentor junior team members as needed.
• Work to extend ServiceNow capabilities across geographies and departments.
• Excellent verbal and written English communication skills.

Responsibilities

• Participate in requirement-gathering sessions and translate needs to development tasks.
• Customize and configure ServiceNow modules per project scope.
• Develop and maintain system documentation including flows and designs.
• Oversee upgrade cycles and implement new release features for users.
• Drive continuous improvement in implementation methods based on feedback.
• Mentor junior team members and share knowledge across teams.
• Extend ServiceNow capabilities across geographies and departments.

Skills

ServiceNow modules

Third-party integration

Business Rules/UI Actions

Flow Designer/Integration Hub

UI Pages/UI Macros/CSS/HTML/Jelly

Upgrade cycles

Mentoring/Leadership

Requirements gathering

English communication

Education

CAD certification (preferred)

Implementation certifications (preferred)

Tools

ServiceNow API

Integration Hub

Flow Designer

Job description

• Extensive IT experience working within a large enterprise on implementation projects.
• Proficient in configuring ServiceNow modules, including ITSM, CSM, FSM, ITBM, HR, and SecOps.
• Strong technical expertise in ServiceNow modules and integration with third-party applications.
• Skilled in using Business Rules, Script Includes, UI Actions, Scheduled Jobs, Flow Designer, ServiceNow API, and Integration Hub.
• Participate in requirement-gathering sessions, providing input to developers and working as an individual contributor.
• Customize ServiceNow using UI Pages, UI Macros, CSS, HTML, and Jelly.
• Develop system documentation, including process flows and design documents.
• Oversee upgrade cycles and implement new release features to support business users.
• Drive continuous improvement in implementation methodology and service offerings based on user feedback.
• Mentor junior team members as needed.
• Work to extend ServiceNow capabilities across geographies and departments.
• Excellent verbal and written English communication skills.
• CAD and Implementation certifications are preferred.