ServiceNow Architect

Fusion Group; Indore District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Fusion Group seeks a seasoned ServiceNow Architect to design, implement and optimise ServiceNow solutions for client projects. You will lead complex deployments, upgrades and customisations, guiding technical teams and ensuring outcomes-focused delivery.

You will mentor consultants, run workshops, drive integrations with third‑party systems, and oversee ITSM/ITOM modules. A strong background in JavaScript, Glide APIs and Flow Designer, plus ITIL v4 certification, is essential; CIS-ITSM, CSA and

Qualifications

• Bachelor's or master's degree in CS/IT or related field
• ITIL v4 Foundation certified
• 10+ years with ServiceNow, including 3+ years as lead architect
• Proven experience leading ServiceNow implementations and upgrades
• Strong expertise in JavaScript, Glide APIs, Flow Designer, and ServiceNow development best practices
• In-depth understanding of ITSM, ITOM and other ServiceNow modules

Responsibilities

• Engage with customers and conduct workshops to understand requirements and challenges
• Translate requirements into technical solutions with performance, security and scalability in mind
• Manage the implementation of ServiceNow to deliver outcomes and value
• Provide architectural oversight during implementation and upgrade processes
• Collaborate with global teams including architects, developers and business analysts
• Design integrations between ServiceNow and third-party systems
• Lead configuration and customisations of ITSM modules
• Implement performance best practices and optimize scripts
• Use Automated Test Framework to validate configurations
• Lead, mentor and train a team of developers, admins, and analysts

Skills

JavaScript

Glide APIs

Flow Designer

ServiceNow development

ITSM/ITOM knowledge

Education

Bachelor's or Master's in Computer Science or Information Technology

Tools

CIS-ITSM

CSA

CTA

Job description

As a ServiceNow Architect, you will play a pivotal role in designing, implementing and optimising ServiceNow solutions to meet customer needs. You will be responsible for leading complex implementation, upgrade and customisation projects, guiding technical teams, and ensuring the outcomes-focused and highest standards in solution delivery. You will also be responsible for developing the skills of other Fusion consultants.

Responsibilities:

• Engage with customers and conduct workshops to understand requirements and present-day challenges.
• Translate high-level business requirements into outcomes-based technical solutions, considering performance, security and platform scalability requirements.
• Manage the implementation of ServiceNow to deliver outcomes and value to customers.
• Provide architectural oversight and guidance throughout the implementation and upgrade process, ensuring adherence to ServiceNow best practices.
• Collaborate with the global team, including architects, developers and business analysts.
• Design integrations between ServiceNow and third-party systems or applications using various integration methods.
• Lead the configuration and customisations of ITSM modules.
• Implement performance best practices for efficient data handling and optimise client-side and server-side scripts.
• Use the Automated Test Framework to validate configurations and customisations.
• Lead, mentor, and facilitate training for a team of developers, administrators, and analysts throughout the implementation lifecycle.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• ITIL V4 Foundation certified.

Requirements:

• 10+ years of experience working with the ServiceNow platform, including over 3 years in a lead architect role.
• Proven experience leading ServiceNow implementation and upgrade projects.
• Strong expertise in ServiceNow development, integration, and customisation.
• In-depth understanding of ServiceNow modules: ITSM, ITOM, and others.
• ServiceNow Certifications: CIS-ITSM (mandatory), CSA (mandatory), CTA (preferred).
• Expertise in JavaScript, Glide APIs, Flow Designer, and ServiceNow development best practices.

Competencies:

• Learning Agility: Drive a culture of learning and continuous improvement across teams.
• Problem Solving: Solve critical project issues with an innovative approach.
• Technical Adaptability: Adapt strategy with evolving project needs.
• Team Collaboration: Share team culture and cross-functional alignment.
• Communication Skills: Communicate complex strategies with clarity and inspire action.
• Ownership and Accountability: Own and be accountable for the project outcomes.
• Time and Task Management: Prioritise and schedule time across the team.
• Stakeholder Management: Build relationships with the client business stakeholders and the delivery team and resolve conflicts.
• People Development: Mentor senior consultants, participate in capability building.
• Strategic Thinking: Translate business needs into scalable technical solutions.