Senior Consultant- ServiceNow Developer

Black Box; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Black Box in Bengaluru is seeking an experienced ServiceNow professional to lead and execute enterprise-scale implementation projects. The role focuses on configuring multiple ServiceNow modules, integrating with third-party applications, and driving process improvements.

You will work with ITSM, CSM, FSM, ITBM, HR, and SecOps, develop automation, mentor junior colleagues, and contribute to design documents and upgrade cycles. Strong English communication is essential.

Qualifications

• Extensive IT experience in large enterprise implementations.
• Proficient in configuring ServiceNow modules and their integrations.
• Strong knowledge of core ServiceNow tools and APIs.
• Experience with Flow Designer, Script Includes, UI Actions, and Scheduled Jobs.
• Ability to gather requirements and work as an individual contributor.
• Experience with UI Pages, UI Macros, CSS, HTML, and Jelly customization.
• Develop system documentation including process flows and design docs.
• Oversee upgrade cycles and release features for business users.
• Mentor junior team members and extend capabilities across geographies.
• Excellent written and spoken English.
• CAD and Implementation certifications are preferred.

Responsibilities

• ServiceNow Implementation
• ServiceNow Configuration
• ServiceNow Support
• Integration

Skills

ServiceNow

Business Rules

Script Includes

UI Actions

Flow Designer

Integration Hub

API integration

Requirement gathering

Mentoring

English communication

Tools

ITSM

CSM

FSM

ITBM

HR

SecOps

UI Pages

UI Macros

CSS

HTML

Jelly

ServiceNow API

Integration Hub

Job description

Job Description

• Extensive IT experience working within a large enterprise on implementation projects.
• Proficient in configuring ServiceNow modules, including ITSM, CSM, FSM, ITBM, HR, and SecOps.
• Strong technical expertise in ServiceNow modules and integration with third-party applications.
• Skilled in using Business Rules, Script Includes, UI Actions, Scheduled Jobs, Flow Designer, ServiceNow API, and Integration Hub.
• Participate in requirement-gathering sessions, providing input to developers and working as an individual contributor.
• Customize ServiceNow using UI Pages, UI Macros, CSS, HTML, and Jelly.
• Develop system documentation, including process flows and design documents.
• Oversee upgrade cycles and implement new release features to support business users.
• Drive continuous improvement in implementation methodology and service offerings based on user feedback.
• Mentor junior team members as needed.
• Work to extend ServiceNow capabilities across geographies and departments.
• Excellent verbal and written English communication skills.
• CAD and Implementation certifications are preferred.

Responsibilities

• ServiceNow Implementation
• ServiceNow Configuration
• ServiceNow Support
• Integration