Service Now Architect

Axis Communications; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Axis Communications is looking for a highly skilled ServiceNow Architect in India to design and implement solutions on the ServiceNow platform. The ideal candidate will manage projects, provide strategic advice on technical best practices, and collaborate with stakeholders.

The role requires a Bachelor's degree in a relevant field and 7+ years of experience in ServiceNow solutions. Key responsibilities include developing workflows, integrating with other systems, and ensuring project delivery.

Qualifications

• 7+ years of experience designing and implementing ServiceNow solutions in an enterprise environment.
• Deep knowledge in ITIL processes.
• Experience integrating ServiceNow with other enterprise systems.

Responsibilities

• Develop and design solutions for the ServiceNow platform.
• Provide domain, architecture, and technical aspects of projects.
• Manage upgrade cycles and implement new release functionalities.

Skills

ServiceNow solutions design

Analytical skills

Communication skills

Collaboration

Technical leadership

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

APIs

Visio

Job description

Job Summary

We are seeking a highly skilled ServiceNow Architect to join our team. The ideal candidate will be responsible for designing and implementing solutions on the ServiceNow platform, ensuring alignment with business requirements and best practices. Reporting to the Global Head of ITSM, the ServiceNow Architect will design and develop solutions for the ServiceNow platform, including workflows, integrations, and custom applications. He will provide technical leadership and strategic recommendations, participate in requirement analysis, and create technical documentation. Collaboration with stakeholders, team members, and clients is key to ensuring successful project delivery.

Key Responsibilities

• Develop and design solutions for the ServiceNow platform, including workflows, integrations, and custom applications.
• Provide domain, architecture, and technical aspects of projects to clients and stakeholders.
• Offer strategic advice on technical best practices and industry trends.
• Participate in requirement gathering meetings and provide inputs to developers based on the requirements.
• Create technical documentation, including process flows, design documents, and implementation guides.
• Collaborate with stakeholders, team members, and clients to ensure successful project delivery.
• Keep track of instance performance and propose improvements to enhance end-user experience.
• Manage upgrade cycles and implement new release functionalities.
• Propose and implement integrations with other tools and systems.

Qualifications & Experience

• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Certifications: ServiceNow Certified System Administrator (CSA), ITIL Foundation, ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), ServiceNow Certified Application Developer (CAD) (preferred).
• 7+ years of experience designing and implementing ServiceNow solutions in an enterprise environment.
• Deep knowledge in ITIL processes.
• Strong analytical skills to identify problems and recommend solutions.
• Experience integrating ServiceNow with other enterprise systems using APIs, web services, and various integration tools.
• Excellent communication and collaboration skills.
• Capability to collaborate with process owners, architects, and developers to produce technical specifications for solution development and systems integration requirements.
• Experience architecting and deploying large-scale ServiceNow implementations.
• Ability to guide junior team members and provide mentorship.
• Familiarity with Visio diagrams and high-level architecture documents.