ServiceNow Architect

Infosys; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Infosys is seeking an experienced ServiceNow Architect in Bengaluru to drive enterprise Service Management solutions. You will design frameworks, govern architecture, and lead end-to-end implementations across ITSM, HRSD, ITBM and ITOM for global customers.

You will collaborate with offshore teams, validate requirements, and ensure scalable, low-risk deployments while adhering to ITIL and best practices in a fast-paced delivery environment.

Qualifications

• Expert proficiency with the ServiceNow platform for global clients.
• Ability to design frameworks and methodologies for ServiceNow solutions.
• Experience with non-functional requirements architecture and integration teams.

Responsibilities

• Evaluate products for Enterprise Service Management and propose best fit.
• Define and develop ServiceNow data models to support integrations.
• Lead architectural reviews and ensure scalable, reusable frameworks.
• Coordinate with offshore teams and stakeholders as a communication bridge.
• Guide implementation across requirements elicitation, architecture and rollout.
• Support releases, upgrades, and new technology deployments.

Skills

ServiceNow

ITSM

HRSD

ITBM

ITOM

Scripting

Job description

CISNGE - ServiceNow Architect

• Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
• define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore.
• You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
• Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements.
• Ability & Experience to define at an architectural (in consultation with Architects) and design level of detail, technical solutions aligned with business problems.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design, sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
• Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
• Design and develop ServiceNow data model to support process integrations
• Ability to understand ServiceNow lifecycle, multitask, time management skills
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training
• Practical experience with agile methodologies/tools