ServiceNow Administrator

OSI Digital, Inc.; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

OSI Digital is looking for a skilled and proactive ServiceNow Administrator to join our Hyderabad team. The role focuses on platform administration, ITSM, workflow automation, integrations, and ongoing maintenance to ensure stability and security.

Ideal candidates have 5–8 years of experience in ServiceNow administration with hands-on ITSM expertise across Incident, Problem, Change, Knowledge, and Service Catalog, plus ability to design impactful automations and manage access controls in a

Qualifications

• 5-8 years of experience in ServiceNow administration and support.
• Hands-on experience with ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge).
• Experience creating workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications.
• Ability to manage users, roles, permissions, and access controls (ACLs).

Responsibilities

• Administer, maintain, and support the ServiceNow platform across various modules.
• Configure and manage ITSM applications including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Create and maintain workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications.
• Manage users, groups, roles, permissions, and access controls (ACLs).
• Monitor platform performance, availability, and system health.
• Perform platform upgrades, patching, cloning, and instance management activities.
• Create reports, dashboards, and performance analytics to support operational and business requirements.
• Work with ServiceNow support and external vendors to resolve complex technical issues.

Skills

ServiceNow Administration

ITSM Modules

Flow Designer

Workflows

ACLs / Access Control

Client Scripts

Job description

Job Description:

Experience: 5-8 Years

Job Location: Hyderabad

OSI Digital is looking for a skilled and proactive ServiceNow Administrator with strong experience in ServiceNow platform administration, ITSM processes, workflow automation, integrations, and platform maintenance. The ideal candidate should possess excellent problem-solving skills and the ability to manage, enhance, and support ServiceNow environments while ensuring platform stability, security, and optimal performance.

Responsibilities

• Administer, maintain, and support the ServiceNow platform across various modules.
• Configure and manage ITSM applications including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Create and maintain workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications.
• Manage users, groups, roles, permissions, and access controls (ACLs).
• Monitor platform performance, availability, and system health.
• Perform platform upgrades, patching, cloning, and instance management activities.
• Create reports, dashboards, and performance analytics to support operational and business requirements.
• Work with ServiceNow support and external vendors to resolve complex technical issues.

Required Skills

• 5-8 years of experience in ServiceNow Administration and support.
• Strong hands-on experience with ServiceNow ITSM modules.
• Experience managing Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
• Experience with Flow Designer, workflows, business rules, UI policies, client scripts, and notifications.

Good to Have

• Experience with ServiceNow HRSD, ITOM, ITAM, SecOps, or CSM modules.
• Exposure to scripting using JavaScript within ServiceNow.
• Experience with Performance Analytics and custom reporting.
• ServiceNow CAD, CIS-ITSM, or other advanced certifications.
• Exposure to Agile and DevOps methodologies.

We are not looking for someone who

• Is not willing to be part of 24/7 shift Schedule
• Never worked in the Managed Services / Support Environment
• Never worked with International Clients and conducted or managed review meetings.
• IS not willing to work from office

Requirements: