ServiceNow Administrator

Lonvec Technologies Private Limited; Hyderabad; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Lonvec Technologies Private Limited is seeking an experienced ServiceNow Administrator to manage, configure, and support the ServiceNow platform in a hybrid environment. The role involves user management, module configuration, workflow optimization, and ensuring stable ServiceNow operations.

You will collaborate with business teams, developers, and stakeholders to improve processes, administer ITSM modules, manage CMDB data, and deliver effective ServiceNow solutions with upgrades and analytics.

Qualifications

• Experience administering ServiceNow platform and modules.
• Proficient in ITSM processes like Incident, Change, Problem.

Responsibilities

• Perform ServiceNow administration and platform configuration.
• Manage users, groups, roles, and permissions.
• Configure ITSM modules: Incident, Problem, Change, Service Catalog.
• Design workflows, Flow Designer, notifications, and approvals.
• Maintain CMDB and data accuracy.
• Create reports, dashboards, and analytics.
• Assist with upgrades and data imports.
• Troubleshoot issues and provide technical support.

Skills

ServiceNow administration

User management

Workflow design

Stakeholder collaboration

Tools

Flow Designer

CMDB

Reports & dashboards

Job description

ServiceNow Administration Full-time Hybrid

We are looking for an experienced ServiceNow Administrator to manage, configure, and support the ServiceNow platform. The ideal candidate will be responsible for platform administration, user management, module configuration, workflow optimization, and ensuring smooth ServiceNow operations.The candidate will collaborate with business teams, developers, and stakeholders to maintain platform stability, improve processes, and deliver effective ServiceNow solutions.Perform ServiceNow administration and platform configuration activities.Manage users, groups, roles, permissions, and ACL configurations.Configure and maintain ITSM modules including Incident, Problem, Change, and Service Catalog.Manage workflows, Flow Designer, notifications, and approvals.Maintain CMDB records and ensure data accuracy.Create reports, dashboards, and performance analytics.Manage Update Sets, data imports, and system upgrades.Troubleshoot platform issues and provide technical support.Collaborate with development teams for enhancements and customizations.

Requirements