ServiceNow Admin

codingcircle; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading technology company in Bangalore is seeking a ServiceNow Admin to manage and maintain the ServiceNow platform. This role involves configuring modules like Incident and Problem Management, handling service requests, and ensuring effective user management. The ideal candidate should possess strong communication skills and a Bachelor's degree in a relevant field, along with a mandatory ServiceNow Certified System Administrator certification. This position is full-time and emphasizes collaboration with clients and internal teams.

Responsibilities

• Assist in administration and maintenance of the ServiceNow platform.
• Configure and support modules like Incident, Problem, and Change Management.
• Handle service requests and resolve basic platform issues.
• Manage users, roles, and access controls.
• Work on workflows, business rules, and UI policies.
• Interact with clients/stakeholders to understand requirements and provide support.
• Provide timely updates and status reports to clients.
• Collaborate with internal teams for enhancements and issue resolution.
• Maintain proper documentation of tasks and processes.

Skills

Strong communication and interpersonal skills

Basic understanding of ITSM processes

Knowledge of ServiceNow platform/navigation

Good analytical and problem-solving abilities

Ability to handle client queries professionally

Education

Bachelor’s degree in Computer Science, IT, or related field

ServiceNow Certified System Administrator (CSA) certification

Job description

Company: Unisys
Job Role: ServiceNow Admin
Job Type: Full time
Location: Bangalore, KA, India

Responsibilities

• Assist in administration and maintenance of the ServiceNow platform
• Configure and support modules like Incident, Problem, and Change Management
• Handle service requests and resolve basic platform issues
• Manage users, roles, and access controls
• Work on workflows, business rules, and UI policies
• Interact with clients/stakeholders to understand requirements and provide support
• Provide timely updates and status reports to clients
• Collaborate with internal teams for enhancements and issue resolution
• Maintain proper documentation of tasks and processes

Required Skills

• Strong communication and interpersonal skills (mandatory – client-facing role)
• Basic understanding of ITSM processes
• Knowledge of ServiceNow platform/navigation
• Good analytical and problem-solving abilities
• Ability to handle client queries professionally

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Mandatory: ServiceNow Certified System Administrator (CSA) certification.

What Success Looks Like in this Role

• Gains familiarity with Maintenance & Support (M&S) Engineering concepts, practices and methodologies.
• With guidance, performs and/or assists with standard support requests, including:
• Identifying, recording and classifying problems of low complexity and impact.
• Investigating and diagnosing identified problems, proposing changes for problem resolution.
• Detecting, recording and classifying incidents and performing initial support, investigation, diagnosis, resolution / recovery and closure.
• Formulating and testing of proposed incident resolutions (with assigned M&S team members).
• Integrating updates, fixes and change requests within the client environment.
• Follows established escalation procedures for difficult or unusual incidents.
• Documents own tickets and contributes to technical document preparation, FAQs and release notes.
• Contributes to root cause analysis and change recommendations.
• Learns and adheres to industry and company M&S Engineering standards.