ServiceNow Service Desk & Administrator

WHITEWHALE SOFTWARE SOLUTIONS; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A software solutions company in Hyderabad is looking for an experienced ServiceNow Service Desk & Administrator to enhance IT service delivery. Ideal candidates will have over 5 years of hands-on experience in ServiceNow administration and ITSM modules, alongside strong skills in JavaScript. Responsibilities include managing ServiceNow ITSM modules, providing technical support, and ensuring compliance with ITIL best practices. If you are passionate about IT service management and meet the qualifications, we encourage you to apply.

Qualifications

• 5+ years of experience in ServiceNow administration and Service Desk support.
• Strong experience with ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB.
• Hands-on experience with JavaScript and Glide API scripting.

Responsibilities

• Administer, configure, and maintain ServiceNow ITSM modules.
• Provide L2/L3 support for ServiceNow platform issues.
• Manage user roles, groups, and security rules.

Skills

ServiceNow

L2/L3 support

ITSM

JavaScript

UI policies

ITIL

Education

Bachelor’s degree in Computer Science / Information Technology

Job description

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

• Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.
• Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.
• Configure business rules, client scripts, UI policies, workflows, notifications, and forms.
• Manage user roles, groups, ACLs, and security rules.
• Support Service Desk operations, including ticket triage, prioritization, and escalation.
• Perform platform upgrades, patches, and testing activities.
• Maintain technical documentation and user guides.
• Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

• 🎓 Bachelor’s degree in Computer Science / Information Technology or related field.
• ✔ 5+ years of experience in ServiceNow administration and Service Desk support.
• ✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.
• ✔ Hands-on experience with JavaScript and Glide API scripting.
• ✔ Knowledge of ITIL framework and service management best practices.
• ✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory).
• Skills: ServiceNow, L2/L3, ITSM, UI policies and ITIL