Administrator

Cloudstepin; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A technology solutions provider in Hyderabad is seeking a proactive ServiceNow Administrator to manage and optimize their ServiceNow platform. The role involves administering applications, collaborating with stakeholders, and ensuring compliance with ITIL standards. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of experience as a ServiceNow Administrator. Strong problem-solving and communication skills are essential, along with a certification in ServiceNow Administration preferred.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 2+ years of experience as a ServiceNow Administrator.
• Strong understanding of ITSM and ITIL processes.
• Experience with ServiceNow scripting (JavaScript), Business Rules, Client Scripts, and UI Policies.
• Familiarity with ServiceNow modules like CMDB, Asset, Discovery, and HRSD is a plus.
• ServiceNow Administrator Certification (CSA) is preferred.
• Excellent problem-solving, communication, and documentation skills.

Responsibilities

• Administer and maintain the ServiceNow platform.
• Configure ServiceNow applications/modules.
• Develop and maintain forms, reports, and dashboards.
• Develop and maintain forms, reports, dashboards, and performance analytics.
• Collaborate with stakeholders to gather requirements and deliver effective ServiceNow solutions.
• Perform regular platform upgrades, patching, and troubleshooting.
• Monitor system integrations and APIs for seamless connectivity with third‑party applications.
• Ensure data integrity and compliance with ITIL standards and company policies.
• Train users and create documentation to promote self‑service and efficiency.

Skills

ServiceNow scripting

ITSM processes

ITIL standards

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science

CSA Certification preferred

Tools

ServiceNow

Job description

Job Title: ServiceNow Administrator

Job Category: Technical and Support

Job Type: Full Time

City: Hyderabad

Bond: No

Experience: 2+

Qualification: Any degree

Salary: Depends on Skill

About the Role

We are seeking a proactive and detail-oriented ServiceNow Administrator to join our dynamic IT team. In this role, you will be the go‑to expert for managing, configuring, and optimizing our ServiceNow platform to support key business processes and drive automation. This is a fantastic opportunity to work in a fast‑paced environment where innovation, learning and growth are encouraged.

Key Responsibilities

• Administer and maintain the ServiceNow platform, ensuring its availability, performance, and functionality.
• Configure and customize ServiceNow applications/modules, including Incident, Problem, Change, Asset, CMDB, and Service Catalog.
• Manage user roles, groups, access controls (ACLs), and workflows.
• Develop and maintain forms, reports, dashboards, and performance analytics.
• Collaborate with stakeholders to gather requirements and deliver effective ServiceNow solutions.
• Perform regular platform upgrades, patching, and troubleshooting.
• Monitor system integrations and APIs for seamless connectivity with third‑party applications.
• Ensure data integrity and compliance with ITIL standards and company policies.
• Train users and create documentation to promote self‑service and efficiency.

Requirements

• Bachelor’s degree in Computer Science, Information Systems or related field.
• 2+ years of hands‑on experience as a ServiceNow Administrator.
• Strong understanding of ITSM and ITIL processes.
• Experience with ServiceNow scripting (JavaScript), Business Rules, Client Scripts, and UI Policies.
• Familiarity with ServiceNow modules like CMDB, Asset, Discovery, and HRSD is a plus.
• ServiceNow Administrator Certification (CSA) is preferred.
• Excellent problem‑solving, communication, and documentation skills.