Service Support Engineer - Exports

Roots Group; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Roots Group in Coimbatore, India is seeking an experienced service liaison to support dealer networks and customers for EV service. You will diagnose issues, coordinate with international teams, and oversee servicing, maintenance, and documentation to ensure high-quality support.

Role requires leadership to manage service teams, train technicians, and drive warranty processes while improving overall customer satisfaction and service performance metrics.

Qualifications

• Experience in field service for EVs and vehicle maintenance.
• Strong diagnostic and troubleshooting skills.
• Customer-centric with excellent communication.
• Experience with international clients preferred.
• Proficiency in service documentation and data analysis.
• Leadership to manage service teams across departments.

Responsibilities

• Serve as the primary contact for customer inquiries and dealer service teams.
• Address customer concerns, diagnose issues, and provide timely solutions.
• Coordinate with international teams for prompt service support.
• Oversee vehicle servicing, repairs, and preventive maintenance.
• Maintain service records and reports on parts usage and feedback.
• Diagnose and resolve complex mechanical and electrical issues with dealer teams.
• Provide on-site training to dealer technicians on diagnostics and maintenance.
• Support creation of training materials, manuals, and SOPs.
• Assist warranty claims and coordinate with spare parts for availability.
• Gather dealer feedback to identify recurring issues and improvement opportunities.
• Collaborate with Product Development to share insights.
• Prepare periodic service performance and customer satisfaction reports.

Skills

EV systems

Diagnostics

Customer communication

International clients

CRM software

Data analysis

Leadership

Tools

CRM software

Service documentation

Job description

Coimbatore, India | Posted on 06/17/2026

• Serve as the primary point of contact for customersservice inquiries and technical support for dealer service teams .
  
• Address customerconcerns, diagnose issues, and provide timely solutions or recommendationswhile maintaining smooth communication with dealers.
  
• Coordinate with International teams to ensure prompt and professional servicesupport.
  
• Oversee and coordinate vehicle servicing, repairs, and preventive maintenance activities ,ensuring timely and effective resolution of service issues.
  
• Maintain comprehensive service records and reports for all vehicles,including parts usage, service actions, and feedback from dealers.
  
• Diagnose and resolve complex mechanical and electrical issues in coordination withdealer service teams.
  
• Provide technical guidance and on-site training to dealer servicetechnicians on diagnostics, repair procedures, and maintenance practices.
  
• Assist in developing training materials, service manuals, SOPs , and other technicaldocumentation to support high-quality service operations.
  
• Support the processing of warranty claims in accordance with company policiesand coordinate with the spare partsdepartment to ensure timely availability of required components.
  
• Gather and analyze feedback from dealers to identify recurring service issues andopportunities for product or service improvements.
  
• Collaborate with the Product Development team to share insights and contribute tocontinuous improvement initiatives.
  
• Prepare periodic service performance and customer satisfaction reports ,highlighting key metrics and improvement areas.
  

Requirements

Key Skills

• Strong knowledge ofelectric vehicle systems (battery, drive train, controllers, etc.)
  
• Excellent diagnosticand troubleshooting skills.
  
• Customer-centricapproach with excellent communication and interpersonal skills.
  
• Experience inhandling international clients preferred.
  
• Proficiency inservice documentation, CRM tools, and data analysis.
  
• Leadership abilityto manage service teams and coordinate across departments.
  

Additional Requirements

• Valid passport and willingness to travel