Service Head/ Senior Service Manager

Gravton Motors; Hyderabad; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading electric vehicle company in Hyderabad is seeking a qualified service manager to oversee operations in the service department. The ideal candidate will possess a Bachelor’s degree in Engineering and 7+ years of experience in electric two-wheeler service operations. Responsibilities include leading service teams, ensuring high-quality diagnostics and repairs, and managing relationships with dealers. This position emphasizes customer satisfaction and compliance with safety standards.

Qualifications

• 7+ years of experience in automotive or electric two-wheeler service operations.
• Proven leadership experience managing service teams and operations.
• In-depth knowledge of EV systems, components, and service workflows.

Responsibilities

• Oversee day-to-day operations of the service department.
• Lead, mentor, and manage service teams.
• Establish relationships with dealers and service stakeholders.
• Ensure high-quality diagnostics and repairs of EV components.
• Conduct periodic audits and quality checks of service operations.

Skills

Leadership

Analytical skills

Diagnostic skills

Problem-solving skills

Customer satisfaction focus

Education

Bachelor’s degree in Mechanical Engineering or Electrical Engineering

Job description

Oversee day-to-day operations of the service department, ensuring efficiency, quality, and timely execution.

Lead, mentor, and manage service teams to drive productivity and performance.

Develop and implement service strategies aligned with product launches and business goals.

Establish strong relationships with dealers, franchise partners, and service stakeholders.

Define, monitor, and improve key performance indicators (KPIs) related to service quality and customer satisfaction.

Training & Development

Design and implement structured training programs for service technicians.

Develop service manuals, SOPs, and technical documentation for EV maintenance and troubleshooting.

Conduct hands‑on training for diagnostics, repairs, and assembly/disassembly of EV components.

Maintain a centralized repository of training materials, tools, and operational procedures.

Technical Support & Issue Resolution

Provide advanced technical support for complex service and field issues.

Collaborate closely with R&D and manufacturing teams to resolve recurring technical challenges.

Oversee warranty claim processes and ensure compliance with internal policies.

Monitor vehicle performance in field operations and provide feedback for product improvements.

Service Execution

Ensure high‑quality diagnostics, maintenance, and repairs of motors, batteries, wiring, and control systems.

Supervise pre‑delivery inspections and ensure adherence to service standards.

Manage component replacement, assembly, and disassembly as required.

Enforce safety protocols and best service practices across all service activities.

Quality Assurance & Compliance

Ensure strict compliance with safety standards and company SOPs.

Conduct periodic audits and quality checks of service operations.

Manage spare parts operations including inventory control, availability, and process optimization.

Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.

7+ years of experience in automotive or electric two‑wheeler service operations.

Proven leadership experience managing service teams and operations.

Strong analytical, diagnostic, and problem‑solving skills.

In‑depth knowledge of EV systems, components, and service workflows.

Excellent communication and stakeholder management abilities.

Ability to design and execute structured technical training programs.

Strong focus on customer satisfaction and continuous operational improvement.

Preferred

Prior experience in electric two‑wheeler service ecosystems.

Exposure to dealership or service network management.

Experience working closely with R&D and manufacturing teams.

Hands‑on involvement in field testing and performance evaluation.