Customer Support Engineer

USAM Technology Solutions; Coimbatore District; On-site; INR 300,000 - 420,000; Full time

Job summary

USAM Technology Solutions is seeking a Customer Support Engineer – Field Service in Coimbatore to provide on-site technical support, installation, troubleshooting, and maintenance across the region. The role requires strong technical troubleshooting, customer handling, and willingness to travel to customer sites.

The ideal candidate will have 1–5 years of experience, a technical diploma/BE/BTech in a relevant discipline, and the ability to work independently while coordinating with internal

Qualifications

• Diploma/BE/BTech in Mechanical/Electrical/Electronics/Mechatronics or related technical discipline.
• 1–5 years of field service/onsite experience.
• Willingness to travel to customer sites and handle on-site deployments.

Responsibilities

• Attend customer service calls and field service requirements.
• Install, commission, perform preventive maintenance and breakdown service at customer locations.
• Diagnose and troubleshoot technical issues and identify root causes.
• Provide timely technical support and resolve customer issues within timelines.
• Conduct product demonstrations and basic user training where required.
• Coordinate with technical/support and other teams for escalations.
• Maintain service reports, installation reports, and customer visit records.
• Update service tickets and work status in FSM/CRM systems.
• Ensure proper closure of service calls with remarks and customer confirmation.
• Follow up on pending service requirements to ensure timely closure.

Skills

Technical troubleshooting

Customer handling

Reading drawings

Travel readiness

Communication

Basic IT skills

Education

Diploma/B.E./B.Tech in Mechanical/Electrical/Electronics/Mechatronics

Tools

FSM/CRM software

MS Office

Job description

Job Title: Customer Support Engineer Field Service
Location: Coimbatore
Experience: 1–5 Years
Qualification: Diploma / B.E. / B.Tech – Mechanical / Electrical / Electronics / Mechatronics / relevant technical discipline
Employment Type: Full-Time

Job Summary

We are looking for a Customer Support Engineer – Field Service to provide on-site technical support, installation, troubleshooting, maintenance, and customer service for our products and solutions across the Coimbatore region and nearby locations.

The candidate should have good technical troubleshooting skills, customer-handling ability, and willingness to travel to customer sites.

Key Responsibilities

• Attend customer service calls and field service requirements as assigned.
• Carry out installation, commissioning, preventive maintenance, and breakdown service at customer locations.
• Diagnose and troubleshoot technical issues and identify the root cause.
• Provide timely technical support and ensure customer issues are resolved within the required timeline.
• Conduct product demonstrations and basic user training wherever required.
• Coordinate with the technical/support team for complex issues and escalations.
• Maintain proper service reports, installation reports, and customer visit records.
• Update service tickets and work status regularly in the FSM / CRM system.
• Ensure service calls are properly closed with relevant remarks and customer confirmation.
• Follow up on pending service requirements and ensure timely closure.
• Maintain professional relationships with customers and understand their service requirements.
• Coordinate with Sales, Service, and Application teams for customer-related requirements.
• Travel to customer locations within Coimbatore and other assigned areas as required.

Required Skills

• Good knowledge of technical troubleshooting and maintenance.
• Ability to read and understand technical drawings/manuals.
• Good problem-solving and analytical skills.
• Good communication and customer-handling skills.
• Basic knowledge of computers and service management/CRM software.
• Willingness to travel extensively for field service activities.
• Ability to work independently and manage multiple service calls.

Preferred Candidate Profile

Candidates with experience in Customer Support, Field Service, Technical Support, Installation, Maintenance, CNC, CAD/CAM, Engineering Products, Industrial Equipment, Printers/Plotters, or other technical products will be preferred.