Service now Dev - CSA & CAD Certification

Tata Consultancy Services; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Tata Consultancy Services is seeking a ServiceNow Developer specialized in CSA & CAD Certification with 7-13 years of experience in Pune. The role demands strong knowledge in ServiceNow development, ITSM, CMDB, and ITOM, with hands-on use of Flow Designer to craft scalable workflows.

The candidate will provide architectural oversight, analyze current processes, and implement toolset changes aligned with evolving requirements.

Qualifications

• ServiceNow development expertise required.
• Strong knowledge of ITSM module.
• Strong knowledge of CMDB.
• Strong knowledge of ITOM module.
• Proficiency with Flow Designer in ServiceNow.

Responsibilities

• Provide architectural and design oversight to ensure solutions are fit for purpose and use.
• Understand current as-is processes and deliver toolset changes based on upcoming process changes.
• Customization or development of enhancement requests for existing ITSM/ITOM tools and processes.
• Work closely with BAs, Architects, Testing teams and process teams.
• Take ownership as an individual contributor throughout the project lifecycle.

Skills

ServiceNow development

ITSM module

CMDB

ITOM

Flow Designer

Job description

Role: ServiceNow Developer - CSA & CAD Certification

Exp: 7-13 years

Job Summary:

Must-Have:

• Strong Knowledge in ServiceNow development
• Strong knowledge in ITSM Module
• Strong Knowledge in CMDB
• Strong knowledge in ITOM Module
• Utilizing flow designer for ServiceNow.

Good-to-have:

• 1. how to prepare design documentation for ServiceNow forms.
• 3. flow designer in ServiceNow.

Role descriptions / Expectations from the Role

Provide architectural and design oversight to ensure all solutions are fit for purpose and use.

Understand the current “as is processes” and deliver toolset changes based on upcoming process changes.

Customization or development of enhancement requests for existing ITSM/ITOM tools and processes

Work closely with BA’s, Architects, Testing team and process teams.

Take respective ownership as an individual contributor throughout the project lifecycle.