SNOW -ITSM Developer with CSA Certification

Cloudxtreme; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Cloudxtreme in Hyderabad, India seeks a mid-level ServiceNow Developer to design and implement ITSM solutions across the full development lifecycle, focusing on automating IT services and enhancing user experience.

You will work on core ITSM modules, implement complex workflows with Flow Designer, and handle integrations using REST/SOAP APIs, IntegrationHub, and MID Servers.

Qualifications

• 3–8 years hands-on ServiceNow development and ITSM experience.
• Experience designing, configuring, and customizing ITSM modules.
• Strong scripting using JavaScript and Glide APIs.

Responsibilities

• Design, configure, and customize ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Build and manage complex workflows using Flow Designer and Business Rules.
• Implement integrations with external systems via REST/SOAP APIs and MID Servers.
• Support platform upgrades, patching, and cloning across environments.
• Translate business needs into technical specs and user stories.

Skills

ServiceNow development

ITSM administration

Workflow automation

REST/SOAP APIs

Tools

IntegrationHub

MID Server

Job description

Role & responsibilities

A mid-level ServiceNow Developer to design and implement ITSM solutions that align with business goals. Responsible for the full development lifecycle from requirement gathering to deployment—focusing on automating IT services and enhancing user experience through modern platform capabilities.

Key Responsibilities

• Platform Development: Design, configure, and customize core ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, and CMDB.
• Workflow Automation: Build and manage complex workflows using Flow Designer, and Business Rules.
• Custom Scripting: Write clean, maintainable code using JavaScript and Glide APIs for Client Scripts, UI Policies, UI Actions, and Script Includes.
• System Integrations: Implement and maintain integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Maintenance & Upgrades: Support platform upgrades, patching, and cloning across sub-production and production environments.
• Requirement Analysis: Collaborate with stakeholders to translate business needs into technical specifications and user stories.

Required Skills & Qualifications

• Experience: 3–8 years of hands‑on experience in ServiceNow development and administration, specifically within the ITSM suite.

Preferred Certifications

• CSA: Certified System Administrator (Mandatory).
• CAD: Certified Application Developer.
• CIS-ITSM: Certified Implementation Specialist – IT Service Management.