Post-Sales Engineer

HYXiPOWER; India; On-site; INR 600,000 - 800,000; Full time

Job summary

A renewable energy solutions company is seeking an experienced professional in India for the role focused on PV inverter support, including troubleshooting, customer service, and training. The ideal candidate has a Bachelor's degree in Electrical Engineering and 5 years of experience with solar inverters. Strong communication skills in English and potential knowledge of Hindi are preferred. This is a full-time position based in Karahal, Madhya Pradesh.

Qualifications

• 5 years of post-sales experience with solar inverters commissioning and maintenance.
• Experience with major inverter brands like Huawei, Sungrow, or SMA preferred.
• Good command of English; Hindi or other Indian languages are a plus.

Responsibilities

• Provide on-site and remote troubleshooting for PV inverters.
• Respond promptly to customer complaints and provide effective technical solutions.
• Conduct technical trainings for customers and local service partners.

Skills

Troubleshooting

Analytical skills

Customer service

Communication protocols (Modbus, RS485, Ethernet)

Education

Bachelor’s degree in Electrical Engineering, Power Electronics, or Renewable Energy

Job description

Responsibilities

• PV Inverter Support – Provide on‑site and remote troubleshooting for PV inverters (string and central). Diagnose hardware and software faults, perform repairs or component replacements, support inverter commissioning, parameter configuration, and system performance verification.
• Customer Service & Issue Resolution – Respond promptly to customer complaints and provide effective technical solutions. Maintain good communication with EPCs, distributors, and end customers. Prepare service reports and maintain accurate service records.
• Quality Feedback & Continuous Improvement – Report product failures, reliability data, and field test results to HQ and R&D teams. Participate in root‑cause analysis and provide feedback for design improvement. Assist in implementing product updates, firmware upgrades, and system optimization.
• Training & Technical Documentation – Conduct technical training for customers, installers, and local service partners. Prepare and update service manuals, troubleshooting guides, and FAQs.
• Health, Safety & Compliance – Ensure all field service operations comply with company and local safety regulations. Promote and implement electrical safety practices in installation and maintenance work.

Qualifications

• Education: Bachelor’s degree or above in Electrical Engineering, Power Electronics, or Renewable Energy.
• Experience: 5‑year post‑sales experience with commissioning, maintenance, or technical service of solar inverters in both North and South Regions. Experience with major inverter brands (e.g., Huawei, Sungrow, Growatt, SMA, etc.) preferred. Strong troubleshooting and analytical skills for power electronics systems. Familiar with communication protocols (Modbus, RS485, Ethernet) and PV monitoring platforms. Good command of English (written & spoken); Hindi or other Indian languages are a plus. High sense of responsibility, teamwork spirit, and ability to travel frequently.

Location: Karahal, Madhya Pradesh, India

Employment type: Full‑time