National Service Manager - Service Operations

Michael Page; Jaipur; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Michael Page is recruiting for a Senior Head of National After-Sales Service for a large energy solutions company in Jaipur. You will design and execute the nationwide after-sales strategy, align with business goals, and lead a cross-functional service network.

You will mentor a high-performing team, drive CRM adoption, dashboards, and digital tools, and optimize service policies, costs, and revenue, while ensuring exceptional customer experience.

Qualifications

• 18 to 20 years of experience in after-sales service management with leadership exposure.
• Proven ability to manage large, geographically dispersed service networks.
• Experience with inverter, UPS, battery, solar or power electronics products.
• Expertise in warranty, field failure analysis, complaint management and service revenue.

Responsibilities

• Develop and execute the national after-sales service strategy aligned with business goals.
• Manage service policies, SOPs, budgets, manpower planning, and performance.
• Strengthen the authorised service centre and partner network.
• Drive customer complaint resolution, escalation handling, and service turnaround times.
• Oversee warranty claims, product replacements, and field failure analysis.
• Lead CRM adoption, service analytics, dashboards and digital transformation.
• Build and mentor a high-performing national service organisation and future leaders.

Skills

Leadership

CRM platforms

Service operations

Stakeholder management

Dashboards

Education

Bachelor's degree in Electrical/Electronics

Tools

CRM systems

Service management systems

Job description

• Lead a nationwide service function with high strategic impact
• Drive customer experience, service profitability, and network excellence

About Our Client

Our client is a well-established player in the energy and power solutions sector, offering products such as inverters, batteries, and solar solutions. The company is focused on delivering strong customer service, operational excellence, and continuous innovation while expanding its nationwide service footprint and customer support capabilities.

Job Description

• Develop and execute the national after-sales service strategy aligned with business goals.
• Manage service policies, SOPs, budgets, manpower planning, and operational performance.
• Strengthen and optimise the authorised service centre and partner network.
• Drive customer complaint resolution, escalation management, and service turnaround times.
• Oversee warranty claims, product replacements, and field failure analysis.
• Manage service revenue, collections, cost control, and operational productivity.
• Lead CRM adoption, service analytics, dashboards, and digital transformation initiatives.
• Build and mentor a high-performing national service organisation while developing future leaders.

The Successful Applicant

We're looking for someone who has:

• 18 to 20 years of experience with significant leadership exposure in after-sales service management.
• Proven experience in managing large, geographically dispersed service networks.
• Strong experience in Inverter, UPS, Battery, Solar, Power Electronics, or related electrical/electronic products.
• Expertise in service operations, warranty management, field failure analysis, and complaint management.
• Experience in service revenue generation, collections, cost optimisation, and service centre operations.
• Strong exposure to CRM platforms, service management systems, digital tools, and performance dashboards.
• Effective stakeholder management across Sales, Quality, R&D, Manufacturing, Supply Chain, and Product teams.
• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related discipline.

What's on Offer

• A permanent role based in Jaipur.
• Opportunities to manage and improve service operations.