Service Engineer-Tirunivallai

Cosmos Group; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Cosmos Group is seeking a Service Engineer based in Chennai. The role involves managing customer complaints, overseeing the installation of new machines, and maintaining warranty equipment.

Ideal candidates will have a Diploma in Electronics & Communication and must be willing to travel extensively within the assigned territory. Responsibilities include responding to breakdowns and promoting annual service contracts to achieve sales targets.

Qualifications

• 0-1 years of experience as a Service Engineer.
• Familiarity with customer service and support.
• Technical competence in machinery and equipment.

Responsibilities

• Manage and address customer complaints while traveling.
• Oversee installation of new machines.
• Conduct maintenance and repairs on warranty machines.
• Respond promptly to machine breakdown calls.
• Promote and sell Annual Service Contracts to customers.

Skills

Customer complaint management

New machine installation

Machine maintenance and repairs

Sales of annual service contracts

Technical support

Education

Diploma in Electronics & Communication

Job description

#### Service Engineer-TirunivallaiAdmoreGender: MaleExperience: 0 - 1 YearsLocation: CHENNAI-CHENNAISalary: Rs. 1.8 - 2.4 Lakhs Per AnnumKey SkillQualification: Diploma ELECTRONICS & COMMUNICATIONIndustry: Other Building Material, Construction Equipment ManufacturingJob Function: manufacturingRole: Service Engineer-Tirunivallai Here is the JD for Service Engineer position: Roles & Responsibilities Daily Travel: Travel within the assigned territory to manage and address customer complaints. New Machine Installation : Oversee and perform installations of new machines. Warranty Machine Maintenance: Conduct maintenance and repairs on machines covered under warranty & Machines in Annual Service Contract. -Breakdown Response : Attend to and resolve machine breakdown calls promptly. Sales of ASC: Promote and sell Annual Service Contracts (ASC) to customers & achieve ASC target. Pre-Sales Support: Provide technical support and assistance during the pre-sales process to ensure customer satisfaction