Field Service Engineer Junior-Tirunelveli

Fresenius Medical Care; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Fresenius Medical Care in Chennai seeks a skilled technician to provide on-site technical interventions including installation, training, and maintenance of machinery. The role involves engaging with customers to deliver essential technical support and collaborating with sales teams for business growth.

The ideal candidate will oversee inventory management of spare parts and tools, and document all technical activities accurately. This position offers opportunities to enhance technical proficiency through ongoing training and assessments.

Responsibilities

• Provide on-site technical interventions, including installation, training, repair, and maintenance.
• Engage with customers to deliver necessary technical support.
• Collaborate with sales and dealer teams to enhance sales opportunities.
• Complete required technical training and assessments.
• Achieve service targets by securing Service Contracts and managing invoicing.
• Oversee personal inventory of spare parts and tools.
• Execute technical tasks efficiently as assigned by team leadership.
• Utilize technical management systems for accurate data entry.
• Document all technical activities thoroughly.

Job description

1. Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2. Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3. Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4. Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6. Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7. Execute technical tasks assigned by team leadership in a timely and efficient manner.
8. Utilize technical management systems effectively to ensure accurate and complete data entry.
9. Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.