Service Engineer (Electrician,technician,plumber,welder,mechanical)

Mentor Water Experts pvt.ltd; Dehradun; On-site; INR 300,000 - 520,000; Full time

Job summary

Mentor Water Experts pvt.ltd in Dehradun seeks a Service Engineer to install, maintain and repair pumps, water treatment systems and related equipment at client sites. You will perform preventive maintenance, troubleshoot issues, train customers, and provide timely service reports to ensure smooth operation and compliance with safety standards.

Role requires 1–5 years in equipment servicing, ability to read technical drawings, and willingness to travel to customer locations while maintaining

Qualifications

• ITI / Diploma / B.Tech in Mechanical/Electrical/Instrumentation (depending on company industry).
• Experience: 1–5 years in equipment servicing/maintenance (freshers with ITI/Diploma can also be considered).
• Ability to read technical drawings/manuals and perform basic troubleshooting.

Responsibilities

• Install, maintain, and repair mechanical equipment and systems at client sites.
• Conduct preventive maintenance and routine checks to minimize downtime.
• Troubleshoot technical issues and provide timely solutions.
• Maintain service records, job sheets, and customer feedback reports.
• Train customers/operators on proper usage and care of equipment.

Skills

Mechanical servicing

Troubleshooting

Customer handling

Communication

Problem-solving

Reading drawings/manuals

Education

ITI / Diploma / B.Tech in Mechanical/Electrical/Instrumentation

Tools

Diagnostic tools

Job description

Roles and Responsibilities

• Job Description (JD) Service Engineer Install, maintain, and repair company equipment and systems (e.g., pumps, machinery, water treatment systems, or relevant industry equipment).Attend service calls and resolve breakdowns within defined SLAs.Conduct preventive maintenance and routine checks to ensure smooth operation.Troubleshoot technical issues and provide timely solutions to minimize downtime.Maintain service records, job sheets, and customer feedback reports.Train customers/operators on proper usage and care of equipment.Ensure adherence to company’s quality, safety, and compliance standards.Provide feedback to the design/production team for product improvement.Support sales/service team with technical demonstrations and customer visits.

• Job Specification (JS) – Service EngineerEducation: ITI / Diploma / B.Tech in Mechanical/Electrical/Instrumentation (depending on company industry).Experience: 1–5 years in equipment servicing/maintenance (freshers with ITI/Diploma can also be considered).Technical Skills:Knowledge of mechanical/electrical systemsAbility to read technical drawings/manualsBasic knowledge of troubleshooting tools and diagnostic equipmentSoft Skills:Good communication and customer handling skillsProblem-solving and analytical thinkingAbility to work independently and under pressureOther Requirements:Willingness to travel frequentlyFlexibility to work on-site or at client locations

• Job Description (JD) – Service Engineer (Mechanical ITI)Position: Service EngineerDepartment: Service / Technical SupportReporting To: Service Manager / Technical HeadLocation: Field / Customer Sites / OfficeRole Purpose:To provide installation, maintenance, and service support for mechanical equipment/machinery at customer sites, ensuring minimum downtime, quality service, and customer satisfaction.Key Responsibilities:Perform installation, servicing, and preventive maintenance of mechanical equipment.Diagnose mechanical faults, troubleshoot, and perform necessary repairs.Handle customer complaints related to equipment performance and resolve effectively.Maintain service reports, logbooks, and documentation of work performed.Assist in spare parts identification and replacement.Provide technical support and guidance to customers for equipment handling.Coordinate with the service team for scheduling and timely completion of service jobs.Ensure safety compliance and follow company service standards.Support customer retention by providing prompt and quality service.Report repeated issues or technical feedback to the design/production team for product improvement.

• Job Specification (JS) Education:ITI (Fitter / Turner / Mechanical / Relevant Trade)Additional certification in mechanical servicing preferred.Experience:1–3 years of experience in service/maintenance of pumps, motors, or mechanical machinery.Fresh ITI graduates with good practical knowledge can also be considered.Skills & Competencies:Good knowledge of mechanical equipment servicing and tools.Ability to read mechanical drawings/manuals.Basic knowledge of electrical connections (if required).Problem-solving and troubleshooting skills.Good communication and customer-handling skills.Willingness to travel frequently to customer sites.Other Requirements:Physically fit to handle equipment.Valid two-wheeler license preferred.Key Result Areas (KRA)Service PerformanceNumber of installations & service calls completed on time.Reduction in repeat service complaints.Customer SatisfactionCustomer feedback rating on service quality.Complaint resolution within defined SLA.Documentation & ReportingAccuracy and timeliness of service reports.Proper tracking of spare parts used.Preventive MaintenancePercentage of scheduled maintenance completed vs. planned.Reduction in equipment breakdowns at customer sites.Team & CoordinationEffective coordination with service team & parts department.Support in training junior technicians if required.