Service Engineer

Kelvinsgroup; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A technology solutions company in Mumbai seeks a Service Engineer responsible for providing technical support and ensuring the proper installation and maintenance of systems. Candidates should have a Bachelor’s degree in Engineering and ideally 2-3 years of experience. This role requires strong communication and technical skills, with an emphasis on customer service and teamwork. The position involves troubleshooting and enhancing system performance. Join a dynamic environment dedicated to quality and compliance.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, or related engineering field.
• Relevant certifications in serviced equipment or systems.
• 2-3 years of experience in a service or technical support role preferred.

Responsibilities

• Install, set up, and commission systems at customer sites.
• Conduct routine maintenance and repairs; respond to service requests promptly.
• Provide support and training for correct usage and upkeep of systems.
• Diagnose technical issues using analytical skills.
• Maintain service logs and prepare reports.
• Recommend and assist with upgrades or modifications.
• Work with teams on technical challenges.
• Follow safety and quality standards.

Skills

Technical support

Troubleshooting

Customer service

Communication

Interpersonal skills

Multitasking

Education

Bachelor’s degree in Mechanical, Electrical, or related field

Tools

Service logs

Reporting tools

Job description

Position Title: Service Engineer
Experience: 0-3 Years
Qualification: Bachelor’s degree in Engineering, Mechanical, Electrical, or a related field.

The Service Engineer is responsible for providing technical support and services tocustomers, ensuring the proper installation, maintenance, repair, and operation of equipment orsystems. They will also troubleshoot, diagnose, and resolve technical issues, delivering excellentcustomer service and ensuring equipment functionality.

Key Responsibilities:

• Installation & Commissioning: Install, set up, and commission systems at customer sites.
• Maintenance & Repair: Conduct routine maintenance and repairs; respond to service requests promptly.
• Customer Support & Training: Provide support and training to ensure correct usage and upkeep of systems.
• Problem Diagnosis & Troubleshooting: Diagnose technical issues using hands-on and analytical skills.
• Documentation & Reporting: Maintain service logs and prepare reports for internal and client use.
• Upgrades & Modifications: Recommend and assist with upgrades or modifications to improve system performance.
• Collaboration: Work with engineering, sales, and support teams on technical challenges and product improvement.
• Quality Assurance & Compliance: Follow safety and quality standards in all service operations.

Qualifications::

• Bachelor’s degree in Mechanical, Electrical, or related engineering field.
• Relevant certifications or training in serviced equipment or systems.
• 2-3 years of experience in a service or technical support role preferred.
• Strong communication, interpersonal, and multitasking skills.
• Basic understanding of customer service and sales processes.
• Ability to work in a fast-paced, team-oriented environment.