Service Engineer

Padmatech Industries Pvt. Ltd; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Padmatech Industries Pvt. Ltd invites applications for a Service Engineer - After Sales Service based in Pune. You will be responsible for handling the service requests, ensuring timely responses, and maintaining service documentation in coordination with production teams.

The role requires 2–6 years in engineering service with a Diploma or 5–8 years in fabrication/engineering with BE, and you will oversee tool planning, maintenance contracts, and customer satisfaction across service engagements.

Qualifications

• Experience in engineering service or fabrication/engineering settings.
• Strong written and verbal communication skills.
• Knowledge of service documentation and quality systems.

Responsibilities

• Ensure high standards of service response and quality.
• Keep service-related documentation up to date and share with Production.
• Identify tools and tackle requirements and manage maintenance of service equipment.
• Ensure service processes are followed and service reports are accurate.
• Monitor service response times and drive continuous improvement.
• Provide technical support to production and close service cases.
• Record and analyze service jobs and maintain service registers.
• Coordinate with sales, customer, and order fulfilment until issues are closed.
• Attend emergency service jobs within target times and analyze failures.
• Implement annual maintenance contracts and ensure delivery of paid/unpaid service.
• Arrange quotes for spares and send service estimates for work orders.
• Aim for complete customer satisfaction in service functions.
• Maintain spares inventory at the service center and uphold Quality Manual.

Skills

Service engineering

Technical communication

Documentation

Quality standards

Education

Diploma in Mechanical / BE Mechanical

Job description

Designation

Service Engineer - After Sales Service

Reporting Structure

Reporting to: MD - Marketing.

Position Reporting Into This Role

NA

Educational Qualification

Diploma in Mechanical / BE Mechanical

Work Experience

2 – 6 years in Engineering Service Industry (Diploma Holder) & 5 – 8 years in Fabrication/Engineering Industry (BE).

Job Description

• Responsible for high standards of service response and quality in Padmatech Industries.
• Keeping the technical documentation related to Service up to date and timely circulating to Production team.
• Responsible for specifying the tools and tackles required by central and periodically ensuring that these are available and in good working order. Responsible for maintenance for service equipment including yearly service contracts.
• Ensuring proper processes in the execution of service functions and ensuring that these processes are followed including quality of the service job completed and quality of the Service report submitted.
• Laying down standards for service response time and monitoring that these are met. Working towards continuous improvement of these standards.
• Providing technical support to production team. Final responsibility for closure of a service case.
• Recording and analysis of service jobs and circulation of this information. Maintaining SRS (service record system) and consolidation of all units Service Register.
• Coordination between sales, customer, OF (Order fulfilment departments) till service issue is closed.
• Responsible to attending emergency service jobs within the target time frame. Making failure analysis report and timely circulation of this report.
• Responsible for implementation of annual maintenance contracts for customers.
• Responsible for delivery of paid and unpaid service and maintenance.
• Arranging necessary quotation for any spares from Padmatech Industries Company / local market.
• Making and sending service estimates and follow up for work order confirmation.
• Responsible for complete customer satisfaction for the service function.
• Execution of various and critical service job.
• Maintain necessary spares inventory at Service centre to ensure quick service response.
• Maintenance of Quality Manual System.

Required Skills

• Use of various techniques in service.
• Detailed knowledge of production.
• Basic & Expert Service of rotating equipment.
• Communication skill.