Service Engineer

Epoxy House; Vadodara; On-site; INR 450,000 - 650,000; Full time

Job summary

Epoxy House is seeking a proactive after-sales service professional in India to ensure customer satisfaction and efficient complaint resolution. You will handle customer queries (technical and non-technical) with prompt responses and coordinate via calls, texts, and emails.

This role involves site visits across India to resolve complaints, manage product returns, and drive corrective actions. You will document CAPA/8D reports and prepare regular complaint analyses for continuous improvements.

Qualifications

• Customer satisfaction and handling after-sales complaints
• Provide prompt responses to customer queries (technical/non-technical)
• Coordinate with customers via call, text, or email
• Site visits to resolve complaints across India
• Handle product returns and decide on the next steps
• Analyze product-related complaints and drive corrective actions
• Propose improvements based on complaints
• Arrange cross-department meetings to discuss complaints and actions
• Documentation like CAPA and 8D reports

Responsibilities

• Documentation like CAPA reports and 8D reports.
• Yearly complaints analysis and reporting.

Skills

Customer satisfaction

Complaints handling

Prompt query response

Coordination via calls/messages/email

Site visits across India

Returns handling

Complaint analysis and action

Training line members

CAPA & 8D documentation

Improvements proposal

Job description

Skills Required :

• Customer satisfaction & Handling customer complaints ( service after sales )
• Provide prompt response against customer query ( Technical / Non - Technical )
• Regular coordination with customer via call , message , email
• Site visits to solve the customer complaint at various location in India
• Handling customer return products & further take decisions of the same.
• Analysis of the products related to complaints & take action against issue like implementation, provide training to the line members etc
• Providing Various Improvements against the complaints
• Arrange customer complaint meetings with all department concern persons to discuss the received complaints & take decisions & action upon same.
• Documentation like CAPA report, 8D report, Complaints list of year to year.