Service Engineer

Electrolab; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Electrolab is seeking a field service engineer to conduct installation and AMC visits to ensure customer satisfaction in the Ahmedabad region.

You will interact with customers to understand their needs, provide effective solutions, promote accessories sales, deliver technical support and training on product usage, and collaborate with cross-functional teams to resolve complaints and improve service quality. Join us to contribute to revenue growth and maintain high service standards.

Responsibilities

• Conduct installation and AMC visits to ensure customer satisfaction.
• Interact with customers to understand their needs and provide effective solutions.
• Promote accessories sales to increase revenue growth.
• Provide technical support and training to customers on product usage.
• Collaborate with cross-functional teams to resolve customer complaints.
• Analyze customer feedback to improve overall service quality.

Job description

• Conduct installation and AMC visits to ensure customer satisfaction.
• Interact with customers to understand their needs and provide effective solutions.
• Promote accessories sales to increase revenue growth.
• Provide technical support and training to customers on product usage.
• Collaborate with cross-functional teams to resolve customer complaints.
• Analyze customer feedback to improve overall service quality.