Support Engineer

Talent Corner Hr Services; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Corner Hr Services in Pune, Maharashtra is seeking an Engineer- Support after Sales to handle after-sales support and maintenance for assigned customers in the EPC/manufacturing sector. The role emphasizes complaint handling, fault analysis, and coordinating with internal teams.

The ideal candidate has a mechanical/production background with 2–4 years experience, strong multitasking and communication skills, and a readiness to develop expertise in maintenance of electrical and mechanical

Qualifications

• Bachelor of Engineering in Mechanical or Production with 2–4 years in a technical manufacturing environment.
• Preferred industry background: EPC company in the Process field.
• Experience in maintenance and leadership capabilities.

Responsibilities

• Register complaints with date, sender, customer and nature.
• Acknowledge complaints via email within 10 working hours.
• Evaluate complaints, consult FAQ and history of similar issues.
• Circulate complaints to relevant departments and sub-suppliers.
• Send action plan for resolution within 16 hours for routine matters and 2–5 days for critical matters.
• Propose required material and manpower for resolution.
• Monitor timelines from specifications to delivery, installation and final acceptance.
• Track sub-supplier activities and keep customers updated.
• Visit customers for preventive maintenance and generate inquiries.
• Forecast annual spares requirements and maintain logs.
• Develop maintenance expertise for CO2 compressors and general electrical/mechanical items.
• Provide notices for preventive maintenance of supplied plants.
• Manage data of all supplies and O&M manuals; update SAP/AMS as needed.

Skills

Multi-tasking

Idea selling

Education

Bachelor of Engineering in Mechanical or Production

2–4 years in technical manufacturing environment

Maintenance experience; leadership ability

Job description

Position: Engineer- Support after Sales

Role-Support after Sales & Maintenance

Job Responsibilities

• Complain register with date, sender, customer, nature, related to
• Complaint acknowledgement mail within 10 working hours max
• Complaint evaluation, check FAQ, troubleshooting history of similar complaint
• Circulation of complaint internally to relevant department / Sub supplier
• Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters.
• Proposals to be sent to customer with all material, manpower needed for the complaint resolution
• Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
• Monitor sub suppliers activities for supply or services and keep customer updates time to time
• Customer visits and inquiry generation for preventive maintenance
• Annual spares requirement analysis and forecast for the year
• Complaint resolution summary and its log
• CO2 compressor maintenance expertise to be developed
• Expertise to be developed for maintenance of routine items, electrical and mechanical
• Intimation mails to customer for preventive maintenance of supplied plants
• Data of all supplies made to customer and their O & M Manuals
• ISO System implementation and updation
• SAP material data base and its updation, SAP Implementation
• Data management system implementation and vigilance
• AMC Contracts structure design, proposal
• Training Contracts structure design contents proposal
• Identify locations for most demanding after sales visits

Propose locations for local representation

Education& Experience

• Bachelor of Engineering Mech / Production having equivalent technical manufacturing environment with 2-4 yrs experience
• Preferred Industry background - EPC company in Process Field
• Experience in maintenance
• Leadership ability and preferably experience

Knowledge/Skills

• Ability to multi-task, and adjust priorities
• Ability to sell ideas and motivate others