Service Engineer

Omni Recruit Private Limited; Ernakulam; On-site; INR 500,000 - 800,000; Full time

Job summary

Omni Recruit Private Limited is seeking a highly skilled Specialist Engineer Service focused on production printing. The role entails managing the installation, troubleshooting, and maintenance of high-end laser production printing systems, supporting customers across various sectors.

The ideal candidate should have substantial experience in the production printing industry, strong troubleshooting skills, and be able to work independently. This position offers opportunities to enhance customer satisfaction through effective service delivery.

Qualifications

• Relevant experience in the production printing/printing solutions industry.
• Hands-on expertise in installation and servicing of high-end laser production printers.
• Strong troubleshooting and analytical skills.
• Good communication and customer-handling skills.

Responsibilities

• Install, commission, and support high-end production printing machines.
• Perform advanced troubleshooting and resolve complex technical issues.
• Conduct preventive and breakdown maintenance.

Skills

Troubleshooting

Customer handling

Analytical skills

Installation expertise

Job description

Role Overview

We are seeking a highly skilled Specialist Engineer Service (Production Printing) to manage installation, troubleshooting, and maintenance of high‑end laser production printing systems (color and mono). The role supports customers across Graphic Arts, Copy Shops, and Transactional printing environments, ensuring optimal performance.

Key Responsibilities

• Install, commission, and support high‑end production printing machines (color & mono).
• Perform advanced troubleshooting and resolve complex technical issues.
• Conduct preventive and breakdown maintenance to ensure maximum equipment uptime.
• Support customers in Graphic Arts, Copy Shop, and Transactional printing segments.
• Coordinate with internal teams and OEM technical support when required.
• Maintain accurate service records and adhere to defined SLAs.
• Deliver timely and effective service to enhance customer satisfaction.

Qualifications

• Relevant experience in the production printing/printing solutions industry.
• Hands‑on expertise in installation and servicing of high‑end laser production printers.
• Strong troubleshooting and analytical skills.
• Exposure to Graphic Arts, Copy Shop, and Transactional printing workflows.
• Good communication and customer‑handling skills.
• Ability to work independently in a field‑service environment.

Preferred Profile

• Experience with production printing OEMs or authorised service partners.
• Knowledge of both colour and mono production engines.
• Willingness to travel as per service and customer requirements.

Industry

Printing