Service Engineer

USAM CADSoft India Private Limited; Coimbatore; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Service incentives

Hands-on experience with advanced technology

Job summary

A leading Epson Accredited Partner is seeking a skilled Service Engineer in Coimbatore to install, maintain, and repair large format printers and computer systems. This role requires at least 2 years of experience, with a focus on customer service and technical support. Candidates should have a degree in a related field and be willing to travel frequently. Competitive salary and opportunities for growth are offered.

Qualifications

• Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
• Good understanding of computer hardware, operating systems, and printer drivers.
• Willingness to travel frequently within Coimbatore & Tirupur region.

Responsibilities

• Install, configure, and maintain Epson Large Format Printers.
• Provide on-site troubleshooting and maintenance of printers and computer systems.
• Maintain detailed service reports after each service visit.
• Coordinate with technical support teams for troubleshooting.

Skills

Troubleshooting skills

Problem-solving

Customer service orientation

Knowledge of networking

Education

Bachelor’s Degree in Electronics, Mechanical, Computer Science, or related fields

Tools

Epson Large Format Printers

Job description

Overview

Job Title: Service Engineer – Computer Systems & Large Format Printers

Company: USAM CADSoft India Pvt Ltd – Epson Accredited Partner

Location: Coimbatore / Tirupur, India

Job Summary: USAM CADSoft India Pvt Ltd, a trusted Epson Accredited Partner specializing in Large Format Printers for Technical, Textile, and Photo applications, is seeking a skilled Service Engineer with 2 years of experience to provide high-quality service support for computer systems and large format printing solutions. The candidate will be responsible for installing, maintaining, and repairing Epson Large Format Printers and computer hardware/software systems, ensuring high customer satisfaction.

Key Responsibilities

• Install, configure, and maintain Epson Large Format Printers (Technical, Textile, Photo) at customer locations.
• Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
• Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
• Troubleshoot and repair computer hardware, software, networking issues for business customers.
• Perform calibration, alignment, and test prints to ensure optimal printer performance.
• Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
• Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
• Manage spare parts inventory and request replacements when needed.
• Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
• Ensure timely service response and achieve defined service KPIs.
• Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
• Stay updated on new printer models, software updates, and technical service procedures.

Qualifications

• Education: Any degree (Engineering, Science, IT, Computer Applications, etc.). Diploma or Bachelor’s Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
• Experience: Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
• Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.
• Good understanding of networking, computer hardware, operating systems, and printer drivers.
• Strong problem-solving skills with the ability to work independently in the field.
• Willingness to travel frequently within Coimbatore & Tirupur region.
• Good communication and customer service orientation.

Why Work With Us?

• Work with cutting-edge Epson large format printer technologies.
• Hands-on experience with computer systems and high-end industrial equipment.
• Opportunity to grow into advanced technical support and service management roles.
• Competitive salary and service incentives.
• Exposure to a variety of industry sectors – technical, textile, photo, and industrial printing.

How to apply: Kindly send your resume to [e-mail].

Contact: For any details call 93822 49434