Service Engineer

USAM CADSoft India Private Limited; Coimbatore; Presencial; INR 279 000 - 390 600; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Service incentives

Hands-on experience with advanced technology

Resumo da oferta

A leading Epson Accredited Partner is seeking a skilled Service Engineer in Coimbatore to install, maintain, and repair large format printers and computer systems. This role requires at least 2 years of experience, with a focus on customer service and technical support. Candidates should have a degree in a related field and be willing to travel frequently. Competitive salary and opportunities for growth are offered.

Qualificações

• Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
• Good understanding of computer hardware, operating systems, and printer drivers.
• Willingness to travel frequently within Coimbatore & Tirupur region.

Responsabilidades

• Install, configure, and maintain Epson Large Format Printers.
• Provide on-site troubleshooting and maintenance of printers and computer systems.
• Maintain detailed service reports after each service visit.
• Coordinate with technical support teams for troubleshooting.

Conhecimentos

Troubleshooting skills

Problem-solving

Customer service orientation

Knowledge of networking

Formação académica

Bachelor’s Degree in Electronics, Mechanical, Computer Science, or related fields

Ferramentas

Epson Large Format Printers

Descrição da oferta de emprego

Overview

Job Title: Service Engineer – Computer Systems & Large Format Printers

Company: USAM CADSoft India Pvt Ltd – Epson Accredited Partner

Location: Coimbatore / Tirupur, India

Job Summary: USAM CADSoft India Pvt Ltd, a trusted Epson Accredited Partner specializing in Large Format Printers for Technical, Textile, and Photo applications, is seeking a skilled Service Engineer with 2 years of experience to provide high-quality service support for computer systems and large format printing solutions. The candidate will be responsible for installing, maintaining, and repairing Epson Large Format Printers and computer hardware/software systems, ensuring high customer satisfaction.

Key Responsibilities

• Install, configure, and maintain Epson Large Format Printers (Technical, Textile, Photo) at customer locations.
• Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
• Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
• Troubleshoot and repair computer hardware, software, networking issues for business customers.
• Perform calibration, alignment, and test prints to ensure optimal printer performance.
• Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
• Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
• Manage spare parts inventory and request replacements when needed.
• Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
• Ensure timely service response and achieve defined service KPIs.
• Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
• Stay updated on new printer models, software updates, and technical service procedures.

Qualifications

• Education: Any degree (Engineering, Science, IT, Computer Applications, etc.). Diploma or Bachelor’s Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
• Experience: Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
• Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.
• Good understanding of networking, computer hardware, operating systems, and printer drivers.
• Strong problem-solving skills with the ability to work independently in the field.
• Willingness to travel frequently within Coimbatore & Tirupur region.
• Good communication and customer service orientation.

Why Work With Us?

• Work with cutting-edge Epson large format printer technologies.
• Hands-on experience with computer systems and high-end industrial equipment.
• Opportunity to grow into advanced technical support and service management roles.
• Competitive salary and service incentives.
• Exposure to a variety of industry sectors – technical, textile, photo, and industrial printing.

How to apply: Kindly send your resume to [e-mail].

Contact: For any details call 93822 49434