Senior Service Engineer

Redington Limited; Mumbai Suburban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Une entreprise leader dans les services et la consultation IT recherche un Ingénieur de Service Senior pour fournir un support aux équipements d'impression numérique. Le candidat idéal sera enthousiaste, disposé à voyager, et possédera une expertise en gestion des machines d'impression couleur. Ce rôle est essentiel pour garantir une livraison de services de haute qualité et la satisfaction client.

Qualifications

• Minimum 4 à 5 ans d'expérience sur le terrain.
• Connaissance de la gestion d'imprimantes numériques couleur et presses offset.

Responsibilities

• Fournir un support à la fois sur site et à distance pour les presses numériques HP Indigo.
• Maintenir une haute satisfaction client en livrant un support efficace.

Skills

Communication

Customer Handling

Technical Support

Education

BE/B.Tech in Electronics, Electrical, Electronics & Communication, Electronics & Electrical, Electronics & Computer Engineering, Printing and Packaging Technology

Job description

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Role Overview: We are looking for a motivated and enthusiastic Senior Service Engineer who is ready to travel for outstation service calls when required. The ideal candidate will be proficient in providing support for digital printing equipment and have a solid technical foundation.

Key Requirements:

• Enthusiastic and ready to travel for outstation service calls as needed
• Excellent verbal and written communication skills
• Knowledge of handling color digital printing machines
• Proficiency in customer handling and making the machines operational as per the KPI
• Knowledge of Adobe Acrobat and other standard office software

Responsibilities:

• Provide both onsite and remote support for HP Indigo Digital Presses
• Meet Key Performance Indicators (KPIs) and ensure high-quality service delivery
• Adhere to processes and procedures for service requests and reporting
• Maintain high levels of customer satisfaction by delivering timely and effective support

Qualifications:

• BE/ B. Tech in Electronics, Electrical, Electronics & Communication, Electronics & Electrical, Electronics & Computer Engineering, Printing and Packaging Technology

Mandatory conditions to apply:

• Minimum four to five years of field experience is a must
• Handling of color digital printers (sheet or roll feed), Flexo & digital offset presses

We are looking for proactive, customer-oriented individuals with a passion for working with cutting-edge digital printing technology.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

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