Resident Engineer

Kirt Consulting; Mumbai, Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Kirt Consulting in Mumbai is seeking a skilled technician to handle printer and MFD servicing, on-site IT hardware support, and customer-focused service delivery. The role emphasizes diagnosing hardware/software issues, performing preventive maintenance, and ensuring timely resolution of breakdowns.

Ideal candidates will have 3–4 years in service roles, familiarity with OEM products, and strong English/Hindi communication for field coordination and customer interaction.

Qualifications

• 3 to 4 years experience in printer/MFD servicing or IT hardware support.
• Experience in MPS environment or on-site support roles.
• Familiar with OEM products (Kyocera, Fuji, HP, Canon, etc.).
• Familiar with MS Excel, email communication and PPT preparation.

Responsibilities

• Diagnose and resolve hardware/software issues in printers and MFDs.
• Handle errors such as paper jams, print quality issues, system/data errors.
• Carry out scheduled preventive maintenance (PM) activities and attend breakdown calls.
• Maintain machine performance and uptime.
• Interact with customer users on-site and educate them on basic machine handling.

Skills

Printer/MFD servicing

IT hardware support

MS Excel

Email communication

PowerPoint preparation

Field service

Service coordination

English & Hindi communication

Tools

MS Excel

PowerPoint

Job description

Role & responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve hardware/software issues in printers and MFDs
• Handle errors such as paper jams, print quality issues, system/data errors

Preventive & Breakdown Maintenance

• Carry out scheduled preventive maintenance (PM) activities
• Attend breakdown calls and ensure quick resolution
• Maintain machine performance and uptime

Call Handling & SLA Compliance

• Attend service calls assigned by coordinator/helpdesk
• Ensure all calls are closed within SLA timelines
• Update call status in the system regularly

Customer Support

• Interact with customer users on-site
• Provide quick updates and ensure customer satisfaction
• Educate users on basic machine handling to avoid repeated issues

Spare Parts & Consumables Management

• Identify and replace faulty parts (rollers, fusers, boards, etc.)
• Maintain minimum stock of consumables (toner, drums, etc.)
• Coordinate for parts replacement and escalation if required
• Focus on Spare cost while Servicing the Printer.

Preferred candidate profile

• 3 to 4 years experience in printer/MFD servicing or IT hardware support
• Experience in MPS environment or on-site support roles
• Familiarity with OEM products (Kyocera, Fuji, HP, Canon, etc.)
• Familiar with Ms Excel, Email conversation and PPT preparation.
• Field service or service coordination
• Communication should be familiar with English and Hindi.
• Experience should be in desktop and IT support.