Electrical Engineer

Heidelberg; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Heidelberg in Mumbai is seeking an Electrical Engineer with a Diploma/BE/B.Tech in Electrical Engineering and 4 years of experience in servicing printing equipment. The role emphasizes high-level technical service during installations, coordination with Sales for complaints and parts, and development of customer support standards while managing costs.

Extensive travel is expected and English business communication is mandatory.

Qualifications

• Diploma/ B.E./B. Tech in Electrical Engineering is preferrable.

Responsibilities

• Provide high-level technical service and support during equipment installations and servicing.
• Coordinate with Sales Team for customer complaints, sales opportunities, and parts sales.
• Develop customer support standards, improve response time and managing service operational costs.
• Comprehend project requirements and propose technical solutions in line with industry standards and company guidelines.
• Analyze electrical machinery and systems, optimizing their performance through application installation.
• Efficiently configure application settings to meet customer job requirements.
• Minimize downtime and disruption during service assignments.
• Ensure project completion within specified timelines through job scheduling and planning.
• Effectively organize and use tools, adhering to corporate guidelines.
• Execute Preventive Maintenance (PPM) activities as scheduled.
• Continuously adapt to different service assignments, enhancing problem-solving and technical skills.
• Maintain detailed service reports throughout the process.
• Recommend spare parts for optimal performance and cost-efficiency.
• Follow testing procedures to validate electrical system quality and reliability.
• Document work comprehensively, recording project details accurately.
• Timely escalates service issues and work towards logical resolutions.
• Promote service contracts, monitor warranty machines, and offer renewals for Annual Maintenance Contracts (AMCs).
• Share knowledge within the Service department to enhance expertise.
• Apply cost control concepts and take ownership of company assets.
• Gather market information for decision-making and service/product improvement.

Education

Diploma/ B.E./B. Tech in Electrical Engineering

Job description

Role: Electrical engineer

Location: Mumbai

Desired Profile:

1. Diploma/ B.E./B. Tech in Electrical Engineering is preferrable.

2. Relevant work experience of 4 years in Graphic Art Industry especially in servicing of Printing equipment will be an added advantage.

3. Candidates with a very good knowledge of handling electrical requirements of offset/sheetfed/large format printing machinery are preferred.

4. Good business communication in English is mandatory.

5. Willing to travel extensively.

Key Responsibilities:

• Provide high-level technical service and support during equipment installations and servicing.


• Coordinate with Sales Team for customer complaints, sales opportunities, and parts sales.


• Develop customer support standards, improve response time and managing service operational costs.


• Comprehend project requirements and propose technical solutions in line with industry standards and company guidelines.


• Analyze electrical machinery and systems, optimizing their performance through application installation.


• Efficiently configure application settings to meet customer job requirements.


• Minimize downtime and disruption during service assignments.


• Ensure project completion within specified timelines through job scheduling and planning.


• Effectively organize and use tools, adhering to corporate guidelines.


• Execute Preventive Maintenance (PPM) activities as scheduled.


• Continuously adapt to different service assignments, enhancing problem-solving and technical skills.


• Maintain detailed service reports throughout the process.


• Recommend spare parts for optimal performance and cost-efficiency.


• Follow testing procedures to validate electrical system quality and reliability.


• Document work comprehensively, recording project details accurately.


• Timely escalates service issues and work towards logical resolutions.


• Promote service contracts, monitor warranty machines, and offer renewals for Annual Maintenance Contracts (AMCs).


• Share knowledge within the Service department to enhance expertise.


• Apply cost control concepts and take ownership of company assets.


• Gather market information for decision-making and service/product improvement.