Service Engineer

Epsilon Healthcare Solutions; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Epsilon Healthcare Solutions in Bengaluru is seeking a customer-focused technical support professional to assist customers by phone, email, or in person.

You will troubleshoot complex issues with medical products and equipment, perform on-site visits, and collaborate with cross-functional teams to resolve complaints, while expanding technical documentation and knowledge base.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues with products and equipment.
• Conduct site visits to diagnose problems and perform repairs or maintenance.
• Collaborate with cross-functional teams to identify and implement solutions for customer complaints.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance skills and knowledge.

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues with products and equipment.
• Conduct site visits to diagnose problems and perform repairs or maintenance.
• Collaborate with cross-functional teams to identify and implement solutions for customer complaints.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance skills and knowledge.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.