Service Engineer

Kelvinsgroup; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A technology services company in Mumbai is looking for a Service Engineer responsible for providing technical support, ensuring proper installation and maintenance of systems. Key tasks include troubleshooting, customer training, and collaboration with internal teams. The ideal candidate holds a Bachelor's degree in engineering and has 2-3 years of relevant experience. Strong communication skills and customer service understanding are essential. This role offers an opportunity to work in a fast-paced, team-oriented environment.

Qualifications

• Bachelor's degree in Engineering, Mechanical, Electrical, or related field is required.
• Relevant certifications or training in serviced equipment or systems.
• 2-3 years of experience in a service or technical support role preferred.

Responsibilities

• Install, set up, and commission systems at customer sites.
• Conduct routine maintenance and repairs; respond to service requests promptly.
• Provide support and training to ensure correct usage and upkeep of systems.
• Diagnose technical issues using hands-on and analytical skills.
• Maintain service logs and prepare reports for internal and client use.

Skills

Technical support skills

Troubleshooting

Customer service

Communication

Interpersonal skills

Education

Bachelor’s degree in Mechanical, Electrical, or related engineering field

Job description

Position Title: Service Engineer
Experience: 0-3 Years
Qualification: Bachelor’s degree in Engineering, Mechanical, Electrical, or a related field.

The Service Engineer is responsible for providing technical support and services to customers, ensuring the proper installation, maintenance, repair, and operation of equipment or systems. They will also troubleshoot, diagnose, and resolve technical issues, delivering excellent customer service and ensuring equipment functionality.

Key Responsibilities:

• Installation & Commissioning: Install, set up, and commission systems at customer sites.
• Maintenance & Repair: Conduct routine maintenance and repairs; respond to service requests promptly.
• Customer Support & Training: Provide support and training to ensure correct usage and upkeep of systems.
• Problem Diagnosis & Troubleshooting: Diagnose technical issues using hands-on and analytical skills.
• Documentation & Reporting: Maintain service logs and prepare reports for internal and client use.
• Upgrades & Modifications: Recommend and assist with upgrades or modifications to improve system performance.
• Collaboration: Work with engineering, sales, and support teams on technical challenges and product improvement.
• Quality Assurance & Compliance: Follow safety and quality standards in all service operations.

Qualifications:

• Bachelor’s degree in Mechanical, Electrical, or related engineering field.
• Relevant certifications or training in serviced equipment or systems.
• 2-3 years of experience in a service or technical support role preferred.
• Strong communication, interpersonal, and multitasking skills.
• Basic understanding of customer service and sales processes.
• Ability to work in a fast-paced, team-oriented environment.