Service Coordinator( Female only)

Monotech Systems; Chennai; On-site; INR 201,000 - 223,000; Full time

Job summary

Monotech Systems is seeking a female Service Coordinator for its Ambattur area in Chennai. You will log and assign service requests, coordinate schedules, and maintain records in CRM/ERP systems.

Strong communication and MS Office skills are essential, with knowledge of CRM/ERP a plus. You will work with sales and technical support teams for installations and after-sales activities, generate service reports, and ensure proper documentation of all service activities.

Qualifications

• Female candidates only.
• Location: Patravakkam, Ambattur, Chennai.
• Languages required: English, Tamil, Hindi.
• Salary range: ₹18,000–₹20,000 per month.

Responsibilities

• Receive, log, and assign customer service requests to field service engineers.
• Coordinate service schedules and monitor engineer availability.
• Follow up with customers regarding service status and collect feedback after service completion.
• Prepare service quotations, work orders, and service reports.
• Maintain accurate records of service calls, AMC contracts, warranty details, and customer information.
• Generate daily, weekly, and monthly service performance reports.
• Coordinate with the sales and technical support teams for installation and after-sales activities.
• Ensure proper documentation of all service activities in the CRM/ERP system.

Skills

Strong communication

Customer handling

MS Office

Tools

CRM/ERP software

Job description

Dear Candidate,

We are looking for a female Service coordinator for Ambattur location and find the JD below

• Receive, log, and assign customer service requests to field service engineers.
• Coordinate service schedules and monitor engineer availability.
• Follow up with customers regarding service status and collect feedback after service completion.
• Prepare service quotations, work orders, and service reports.
• Maintain accurate records of service calls, AMC contracts, warranty details, and customer information.
• Generate daily, weekly, and monthly service performance reports.
• Coordinate with the sales and technical support teams for installation and after-sales activities.
• Ensure proper documentation of all service activities in the CRM/ERP system.

Preferred Skills:

• Strong communication and customer handling skills
• Good knowledge of MS Office (Excel, Word, Outlook).
• Experience working with CRM/ERP software is an added advantage

Location - Patravakkam, Ambattur, Chennai.

Salary - 18K to 20K( depend on interview performance)

Gender - Female only

Languages known - English, Tamil, Hindi (must)

( Additional language is a plus)

Website- www.monotech.in