Service Coordinator

Cynosure Corporate Solutions; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Cynosure Corporate Solutions in Chennai is seeking a Service Coordinator to align customer service requirements with our technical teams. The role focuses on managing service requests, coordinating schedules, tracking activities, and ensuring timely closure of issues.

The ideal candidate will have strong communication, coordination, and organizational skills, with a proactive approach and willingness to learn technical processes. Freshers welcome with good communication.

Qualifications

• Any Graduate or Diploma.
• Freshers with good communication skills can apply.
• Strong coordination, follow-up, and customer-handling skills.
• Good verbal and written communication.
• Strong organizational and time-management abilities.
• Proactive and responsible approach.
• Willingness to learn technical products and service processes.
• Comfortable coordinating with customers and technical teams.

Responsibilities

• Coordinate between customers and technical/service teams.
• Handle service requests, schedules, and customer follow-ups.
• Track pending service activities and ensure timely closure.
• Communicate service updates and schedules to customers.
• Maintain service records, trackers, reports, and documentation.
• Follow up with customers and internal teams on open requirements.
• Escalate customer issues and service delays to the concerned team.
• Ensure professional and timely customer service.

Skills

Communication

Coordination

Follow-up

Customer handling

Verbal communication

Written communication

Organizational skills

Time management

Proactive

Willingness to learn

Education

Any graduate or diploma

Job description

We are looking for a Service Coordinator to coordinate customer service requirements and work closely with customers and technical teams. The role involves handling service requests, coordinating schedules, tracking pending activities, and ensuring timely closure of service requirements.

Key Responsibilities:

• Coordinate between customers and technical/service teams
• Handle service requests, schedules, and customer follow-ups
• Track pending service activities and ensure timely closure
• Communicate service updates and schedules to customers
• Maintain service records, trackers, reports, and documentation
• Follow up with customers and internal teams on open requirements
• Escalate customer issues and service delays to the concerned team
• Ensure professional and timely customer service

Required Skills & Qualifications:

• Any Graduate or Diploma
• Freshers with good communication skills can apply
• Strong coordination, follow-up, and customer-handling skills
• Good verbal and written communication
• Strong organizational and time-management abilities
• Proactive and responsible approach
• Willingness to learn technical products and service processes
• Comfortable coordinating with customers and technical teams