Service Coordinator

PT Ecological Services Pvt. Ltd.; Mumbai Suburban; On-site; INR 300,000 - 420,000; Full time

Job summary

PT Ecological Services Pvt. Ltd. is seeking a Service Operations Coordinator to manage visit scheduling, AMC follow-ups, client coordination, and CRM desk duties. The role includes preparing service documentation, mentoring new staff, and ensuring accurate reporting to the Head of Department.

You will coordinate with engineers for visits, maintain stock and replacement records, and drive project planning and cross-departmental follow-ups to support service delivery.

Qualifications

• Graduate candidate with 2–4 years of experience.

Responsibilities

• Visit scheduling and coordination for service operations.
• AMC follow-up and conversion.
• CRM desk management and record maintenance.
• Prepare and maintain service documents, PPTs, and reports for HOD/Management.
• Train and guide new team members.
• Coordinate with clients for issues, visits, queries, requirements, and feedback.
• Manage replacement records and stock records for office and engineers.
• Coordinate with engineers on visits and requirements.
• Plan projects and track execution.
• Follow up with other departments for queries and requirements.
• Attend service department meetings and seminars.
• Cross-check and file reports.
• Coordinate with hardware vendors for issues.
• Submit Engineers EPI in coordination with HOD to HR.
• Suggest ideas to enhance the service team.
• Track and approve engineers travel vouchers for HOD approval.
• Submit DAR to reporting head.
• Follow SOP and other management instructions.
• Prepare various AMC/CMC reports.

Education

Graduate

Job description

Role & responsibilities

JOB DESCRIPTION

• 1. Visit Scheduling and Coordination related to it.
• 2. AMC Follow-up and conversion.
• 3. CRM desk management.
• 4. Preparing and maintaining all documentation, PPTS, Reports related to Service and reporting to HOD and Management.
• 5. Training and guiding new team members under her.
• 6. Client Coordination for the Issues, visits, queries, requirements, feedback etc.
• 7. Managing Replacement record and maintaining stock record in office and engineers.
• 8. Coordination with Engineers regarding visits, requirements, etc.
• 9. Project planning and tracking its execution.
• 10.Internal Follow-up with other departments for any queries and requirement.
• 11.Attending meetings and seminars related to the service department or company.
• 12.Cross checking reports and filing of the reports.
• 13.Coordinating with other hardware vendors for issues.
• 14.Submitting Engineers EPI in coordination with the HOD to the HR Department.
• 15.Planning and suggesting new ideas for enhancement of the Service team.
• 16.Keeping track and approving Engineers travel vouchers and providing them to HOD for approval.
• 17.Submission of DAR to the reporting head.
• 18.Following SOP and other required work provided by the management.
• 19.Preparation of various reports, AMC, CMC work.

Preferred candidate profile

Experience - 2 to 4 years

Qualification - Graduate