Sales and Service Coordinator (Female)

Amit Kumar Hooda; Murthal; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Amit Kumar Hooda in Gurgaon/Sonipat, Haryana, invites applications for a Female Sales & Service Coordinator to support our sales and service operations in industrial machinery and automation systems. The role involves coordinating with customers, handling sales inquiries, preparing quotations, and following up on orders.

You will schedule service activities, liaise with service engineers, maintain records, and ensure timely communication between customers and internal teams.

Qualifications

• Graduate in any discipline; diploma or degree in engineering/technical field advantageous.
• Good communication and organizational skills.
• Experience in sales coordination, service coordination, or customer support preferred.

Responsibilities

• Coordinate sales inquiries and prepare quotations and offers.
• Follow up on orders, payments, and delivery schedules.
• Schedule service visits and coordinate with service engineers.
• Maintain sales and service records and generate reports.
• Communicate with customers and internal departments to ensure smooth operations.

Skills

Communication

Coordination

Multitasking

MS Office

Education

Graduate in any discipline

Engineering/technical background advantageous

Tools

MS Office (Excel/Word/Email)

Job description

JOB DESCRIPTION : Female Sales & Service Coordinator

Industry: Industrial Machinery, Automation Systems, Sales & Service

Department: Sales & Service
Job Location: Gurgaon / Sonipat, Haryana
Employment Type: Full-Time
Experience: 03 Years preferred (Freshers with good communication skills may also apply)
Gender Preference: Female
Salary: As per experience and industry standards

Job Summary

We are looking for a proactive, organized, and customer-focused Female Sales & Service Coordinator to support our sales and service operations in the industrial machinery and automation systems industry. The candidate will be responsible for coordinating with customers, handling sales enquiries, preparing quotations, following up on orders, scheduling service activities, and maintaining effective communication between customers, the sales team, service engineers, and internal departments.

The ideal candidate should have good communication skills, a professional attitude, and the ability to manage multiple tasks efficiently.

Key Responsibilities

1. Sales Coordination

• Handle incoming sales enquiries through phone, email, WhatsApp, and other communication channels.
• Prepare and share quotations, proforma invoices, and commercial offers with customers.
• Follow up with customers regarding quotations, orders, payments, and delivery schedules.
• Coordinate with the sales team to generate leads and maintain customer relationships.
• Maintain records of enquiries, quotations, purchase orders, and sales reports.
• Coordinate with production, purchase, and dispatch teams to ensure timely order execution.
• Assist in preparing sales reports and maintaining the customer database.

2. Service Coordination

• Receive and register customer complaints related to machinery, equipment, and automation systems.
• Coordinate with service engineers for installation, commissioning, preventive maintenance, and breakdown services.
• Schedule service visits and communicate service timelines to customers.
• Follow up on pending service requests and ensure timely resolution.
• Prepare and maintain service reports, job cards, and maintenance records.
• Coordinate the availability of spare parts and service materials.
• Maintain records of warranty, annual maintenance contracts (AMC), and customer service history, wherever applicable.

3. Customer Relationship Management

• Maintain professional and courteous communication with customers.
• Provide regular updates regarding order status, service visits, and complaint resolution.
• Ensure customer satisfaction through timely follow-ups and effective coordination.
• Build long-term customer relationships and support repeat business.

4. Documentation & Office Coordination

• Maintain accurate records of sales and service activities.
• Prepare daily, weekly, and monthly reports as required.
• Manage customer correspondence, invoices, delivery documents, and service documentation.
• Coordinate with accounts for payment follow-ups and outstanding receivables.
• Maintain organized digital and physical records.

Required Skills & Qualifications

• Graduate in any discipline; a diploma or degree in engineering or a technical field will be an advantage.
• 0–3 years of experience in sales coordination, service coordination, customer support, or a similar role is preferred.
• Basic understanding of industrial machinery, automation systems, electrical equipment, or technical products will be an advantage.
• Good verbal and written communication skills.
• Proficiency in MS Office, particularly Excel, Word, and email.
• Ability to prepare quotations, maintain reports, and manage customer data.
• Strong organizational, follow-up, and multitasking abilities.
• A customer-oriented approach with a positive attitude and willingness to learn.

Key Competencies

• Excellent communication and interpersonal skills.
• Strong coordination and follow-up skills.
• Attention to detail and accuracy in documentation.
• Time management and problem-solving ability.
• Professional telephone and email etiquette.
• Ability to work independently and as part of a team.

Performance Expectations

• Timely follow-up on sales enquiries and quotations.
• Efficient coordination of service calls and customer complaints.
• Accurate maintenance of sales and service records.
• Timely communication of order and service updates.
• Improved customer satisfaction and support for sales growth.

Why Join Us?

• Opportunity to work in the growing industrial machinery and automation sector.
• Exposure to technical products, customer management, and industrial service operations.
• Opportunity to develop sales coordination, service management, and professional communication skills.

Perks and benefits

• Annual bonus