Technical Call Coordinator Female

Dashmesh Group; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Dashmesh Group is seeking a Technical Call Coordinator with 1–2 years of experience to manage technical service calls, coordinate with engineers and customers, and ensure timely resolution of service requests.

The role involves handling customer queries, scheduling visits, maintaining service records, and escalating issues as needed. Immediate joiners preferred.

Qualifications

• Experience in technical coordination or service coordination.
• Graduate or Diploma holder preferred.
• Immediate joiners preferred.

Responsibilities

• Handle incoming technical service calls and customer queries.
• Coordinate with field engineers and technical teams for service requests.
• Schedule and track service visits and maintenance activities.
• Maintain daily call records, service reports, and MIS.
• Follow up on pending calls and ensure timely resolution.
• Communicate with customers regarding service updates.
• Escalate technical issues to the concerned department whenever required.

Skills

Verbal communication

Written communication

Technical knowledge

Troubleshooting

Coordination

Follow-up

Multi-call handling

Education

Graduate or Diploma holder

Tools

MS Excel

MS Office

Job description

Job Description Technical Call Coordinator

We are looking for a Technical Call Coordinator with 12 years of experience to manage technical service calls, coordinate with engineers and customers, and ensure timely resolution of service requests.

Roles & Responsibilities

• Handle incoming technical service calls and customer queries.


• Coordinate with field engineers and technical teams for service requests.


• Schedule and track service visits and maintenance activities.


• Maintain daily call records, service reports, and MIS.


• Follow up on pending calls and ensure timely resolution.


• Communicate with customers regarding service updates.


• Escalate technical issues to the concerned department whenever required.

Required Skills

• Good verbal and written communication skills.


• Basic technical knowledge and troubleshooting understanding.


• Proficiency in MS Excel and MS Office.


• Strong coordination and follow-up skills.


• Ability to manage multiple service calls efficiently.

Eligibility Criteria

• Graduate or Diploma holder preferred.


• 1–2 years of experience in technical coordination, service coordination, or call coordination.


• Immediate joiners preferred.