Service Co-Ordinator

Vision India Services; Bengaluru; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Vision India Services is seeking a Service Coordinator to plan, coordinate, and monitor service activities to ensure timely support to customers in Bengaluru. The role bridges customers, service engineers, and internal teams to execute installations, preventive maintenance, and breakdown calls.

The candidate will manage service requests, coordinate site visits, maintain service logs and MIS, and ensure accurate documentation and timely billing support.

Formación

• Diploma / Bachelors degree in Engineering or any relevant discipline
• 3–6 years of experience in service coordination or service operations
• Experience in industrial machinery / SPM / automation environment preferred

Responsabilidades

• Receive, register, and track customer service requests.
• Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls.
• Coordinate site visits, travel, and logistics for service engineers.
• Monitor service call status and ensure timely closure.
• Act as primary contact for customers for service-related coordination.
• Provide updates to customers on service schedules, engineer visits, and closure status.
• Handle basic customer queries and elevate technical issues when required.
• Prepare and maintain service call logs, job cards, and service reports.
• Ensure timely submission of service reports from engineers.
• Maintain service MIS, dashboards, and performance reports.
• Track AMC calls, preventive maintenance schedules, and renewals.
• Coordinate with stores and service teams for spare parts availability.
• Follow up on material dispatch, returns, and consumption records.
• Coordinate with finance for service billing, invoicing, and closure documentation.
• Ensure adherence to service SOPs and documentation standards.
• Support audits and management reviews with service data.
• Assist in improving service coordination processes and systems.
• KPIs: service response time, call closure rate, engineer utilization, scheduling efficiency, customer communication, documentation accuracy, AMC and PM compliance

Conocimientos

Coordination

Customer communication

Multitasking

Problem solving

Educación

Diploma / Bachelors in Engineering

Herramientas

MS Excel

ERP systems

Descripción del empleo

Job Purpose

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure timely and effective support to customers. The role acts as a link between customers, service engineers, and internal teams to ensure smooth execution of installation, maintenance, and breakdown services.

Key Responsibilities

Service Planning & Coordination

• Receive, register, and track customer service requests.
• Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls.
• Coordinate site visits, travel, and logistics for service engineers.
• Monitor service call status and ensure timely closure.

Customer Communication

• Act as the primary point of contact for customers for service-related coordination.
• Provide updates to customers on service schedules, engineer visits, and closure status.
• Handle basic customer queries and elevate technical issues when required.

Service Documentation & MIS

• Prepare and maintain service call logs, job cards, and service reports.
• Ensure timely submission of service reports from engineers.
• Maintain service MIS, dashboards, and performance reports.
• Track AMC calls, preventive maintenance schedules, and renewals.

Spare Parts & Internal Coordination

• Coordinate with stores and service teams for spare parts availability.
• Follow up on material dispatch, returns, and consumption records.
• Coordinate with finance for service billing, invoicing, and closure documentation.

Process & Compliance Support

• Ensure adherence to service SOPs and documentation standards.
• Support audits and management reviews with service data.Assist in improving service coordination processes and systems.

Key Skills & Competencies

• Strong coordination and follow-up skills
• Basic understanding of Mechanical, Electrical & Electronics service activities
• Good communication skills (customer and internal coordination)
• Proficiency in MS Excel, ERP, or service management tools
• Ability to multitask and work under pressure

Qualification & Experience

• Diploma / Bachelors degree in Engineering or any relevant discipline
• 36 years of experience in service coordination or service operations
• Experience in industrial machinery / SPM / automation environment preferred

Key Performance Indicators (KPIs)

• Service response time & call closure rate
• Engineer utilization & scheduling efficiency
• Customer communication effectiveness
• Accuracy and timeliness of service documentation
• AMC and preventive maintenance compliance

NOTE: This position is open to female candidates only.