Service Coordinator

BroachcutterMagnetic; Vasai-Virar; On-site; INR 250,000 - 400,000; Full time

Job summary

BroachcutterMagnetic in Maharashtra, India seeks a customer service coordinator to handle complaints, coordinate service calls, and work with service engineers for visits, installations and breakdowns.

The ideal candidate has strong communication and coordination skills, good follow-up, and basic technical knowledge; MS Excel and SAP familiarity are preferred. You will maintain service records, prepare MIS reports, and keep customers informed of status and closures.

Qualifications

• Graduate or Diploma with good communication and coordination.
• Strong follow-up skills and ability to coordinate with multiple teams.
• Basic technical knowledge; MS Excel and SAP knowledge preferred.

Responsibilities

• Handle and coordinate customer service complaints and service calls.
• Coordinate with Service Engineers for customer visits, installation and breakdown services.
• Maintain service complaints, job cards, warranty claims and service reports.
• Coordinate with Sales, Stores, Production and Dispatch for service requirements.
• Follow up on pending complaints, spare parts and warranty cases.
• Communicate service status and closure updates to customers.
• Prepare daily/weekly service MIS and maintain proper documentation.

Skills

Communication

Coordination

Follow-up

Education

Graduate / Diploma

Tools

MS Excel

SAP

Job description

Role & responsibilities

• Handle and coordinate customer service complaints and service calls.
• Coordinate with Service Engineers for customer visits, installation and breakdown services.
• Maintain service complaints, job cards, warranty claims and service reports.
• Coordinate with Sales, Stores, Production and Dispatch for service requirements.
• Follow up on pending complaints, spare parts and warranty cases.
• Communicate service status and closure updates to customers.
• Prepare daily/weekly service MIS and maintain proper documentation.

Preferred candidate profile

Graduate/Diploma with good communication, coordination and follow-up skills. Basic technical knowledge, MS Excel and SAP knowledge preferred.

Preferred Industry: Industrial Machinery / Machine Tools / Power Tools.