Service Coordinator

Incise Infotech; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

Incise Infotech in Dadri, Uttar Pradesh, seeks a Service Operations Coordinator to oversee field activities, ensure timely support, and manage service documentation.

You will coordinate service calls from registration to closure, plan engineer visits, manage spare parts and inventory, and collaborate with Sales, Warehouse, Procurement, Logistics and OEM teams to improve customer satisfaction.

Qualifications

• Coordination and scheduling of service activities, ensuring timely responses.
• Strong planning and organizational abilities for field engineers and installations.
• MS Excel proficiency and MIS awareness for reporting and tracking.

Responsibilities

• Coordinate and monitor all service calls from registration to closure.
• Plan and schedule daily/weekly engineer visits and installations.
• Coordinate Preventive Maintenance, AMC/CAMC, and warranty activities.
• Manage spare parts requirements, dispatch, and inventory coordination.
• Communicate with customers and ensure timely resolution of service issues.
• Coordinate with Sales, Service, Warehouse, Procurement, Logistics, Accounts, and OEM teams.
• Maintain service records, equipment database, and daily/weekly/monthly MIS reports.
• Track service revenue, AMC/CAMC renewals, and invoice coordination.
• Monitor service KPIs, engineer productivity, and customer satisfaction.
• Support technical training, audits, and process improvement.

Skills

Coordination

Planning & Scheduling

MS Excel & MIS

Customer Handling

Problem Solving

Multitasking

Communication

Job description

To coordinate service operations, ensure timely customer support, and effectively manage service engineers, spare parts, installations, and service documentation.

Key Responsibilities

• Coordinate and monitor all service calls from registration to closure.
• Plan and schedule daily/weekly engineer visits and installations.
• Coordinate Preventive Maintenance, AMC/CAMC, and warranty activities.
• Manage spare parts requirements, dispatch, and inventory coordination.
• Communicate with customers and ensure timely resolution of service issues.
• Coordinate with Sales, Service, Warehouse, Procurement, Logistics, Accounts, and OEM teams.
• Maintain service records, equipment database, and Daily/Weekly/Monthly MIS reports.
• Track service revenue, AMC/CAMC renewals, and invoice coordination.
• Monitor service KPIs, engineer productivity, and customer satisfaction.
• Support technical training, audits, and process improvement.

Key Skills

Coordination | Planning & Scheduling | MS Excel & MIS | Customer Handling | Problem Solving | Multitasking | Communication