Service Coordinator / Spare Parts Management

ZF; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

ZF India in Chennai is seeking a Service Coordinator / Spare Parts Management professional to support customers across India. You will handle documentation, estimates, DCs, invoices, and proforma invoices using SAP and MS Excel, while maintaining clear records and timely service activities.

The ideal candidate has a diploma or degree with 2+ years in customer service, is fluent in English and Hindi, proficient in SAP controls and Excel, and can coordinate with technical teams and

Qualifications

• Diploma/Graduate with 2+ years of relevant customer service experience.
• Proficient in Microsoft Excel and SAP controls.
• Hands-on experience with ServiceCRM is mandatory.
• Strong organizational skills and accuracy in documentation.

Responsibilities

• Communicate in English and Hindi to manage customers across India.
• Prepare, review, and organize estimates, DCs, invoices, and proforma invoices using SAP and Excel.
• Log service activities, quotations, warranty claims, and ownership changes.
• Coordinate with technical teams for understanding and fulfilling service requirements, spares management, and documentation.
• Use ServiceCRM and BCS to track, escalate, and close customer issues.
• Provide backup coverage for key documentation and service admin tasks.

Skills

Strong organizational skills

Team coordination

Documentation accuracy

Multitasking

Education

Diploma or Graduate

Tools

SAP

ServiceCRM

MS Excel

Job description

Job Summary

What you can look forward to as Service Coordinator / Spare Parts Management:

• Communicate effectively in both English and Hindi to manage diverse customers across India and collaborate with internal teams.
• Prepare, review, and organize customer support documents such as Estimates, Delivery Challans (DCs), Invoices, and Proforma Invoices using SAP and MS Excel.
• Log service activities, quotations, warranty claims, and ownership changes as per internal process requirements.
• Coordinate with technical teams for understanding and fulfilling service requirements, spares management, and timely documentation.
• Utilize ServiceCRM and BCS for tracking, escalation, and closure of customer issues and maintaining accurate customer records.
• Provide back-up coverage and support for key documentation and service admin tasks.

Your Profile as Service Coordinator / Spare Parts Management

• Diploma / Graduate with 2+ years of relevant experience in customer service/support roles, preferably in a technical or service centre environment.
• Proficient in Microsoft Excel and SAP controls (service entry, documentation, tracking).
• Hands-on experience with ServiceCRM is mandatory. Strong organizational skills; accuracy in documentation and record keeping.
• Ability to understand technical team needs and coordinate spares movement/process support.
• Capable of multitasking, managing priorities, and meeting deadlines for ticket closures and documentation.
• Calm, polite, and composed customer communication especially during pressure or extended working hours. Good team player, able to coordinate effectively with cross-functional and branch teams.