Service Coordinator

Mantras2Success; Ahmedabad District; On-site; INR 300,000 - 480,000; Full time

Job summary

Mantras2Success in Ahmedabad invites applications for a Service Coordinator to manage customer service requests, coordinate service engineers, and track repairs within ERP systems. You will collaborate with production and electrical teams, maintain accurate service records, and ensure timely completion of field assignments while delivering strong customer support.

Experience in manufacturing service environments and proficiency with ERP and MS Excel are essential, along with a proactive approach

Qualifications

• 2–5 years of experience in service coordination or after-sales in manufacturing.
• Strong coordination and communication skills.
• Experience coordinating field/service engineers preferred.
• Hands-on ERP experience and strong MS Excel knowledge.
• Willingness to take ownership and handle additional responsibilities.

Responsibilities

• Attend to customer service requests via phone, email and video support and provide troubleshooting guidance.
• Allocate daily service assignments and monitor site visits.
• Prepare manpower schedules and ensure optimal utilization of service engineers.
• Coordinate with Production and Electrical teams for spare parts and technical support.
• Record all complaints, actions and resolutions in the ERP system and maintain daily entries.

Skills

Coordination

Communication skills

ERP experience

MS Excel

Customer service

Team coordination

Tools

ERP software

Job description

ABOUT THE ROLE

We are looking for a Service Coordinator to manage customer service requests, coordinate service engineers, track repair activities, and ensure smooth after-sales service operations. The role will involve regular coordination with customers, service engineers, production and electrical teams, along with maintaining accurate records in the ERP system.

KEY RESPONSIBILITIES:

Customer Service & Complaint Handling

• Attend to customer complaints and service requests through phone, email and video support.
• Understand customer issues and provide appropriate troubleshooting and usage guidance.
• Suggest spare parts replacement wherever required.
• Guide customers to send equipment/material to the company for repair when on-site service is not feasible.
• Clearly communicate service charges and respond to customer queries in a timely manner.

Service Coordination

• Allocate daily service assignments to service engineers and monitor the progress of site visits.
• Prepare manpower schedules and ensure optimum utilisation of service engineers.
• Follow up with engineers on pending service calls, repairs and customer requirements.
• Coordinate with Production and Electrical teams for spare parts, technical support and service requirements.
• Ensure service activities are completed within the required timelines and as per company standards.

ERP & Documentation

• Record all customer complaints, service requests, actions taken and resolutions in the ERP system.
• Ensure daily service and work entries are updated accurately in ERP.
• Maintain proper records of customer materials received for repair and their status.
• Track service history, pending complaints, repairs and material movement.

REQUIREMENTS:

• 2–5 years of experience in service coordination, customer service, after-sales service or a similar role, preferably in a manufacturing environment.
• Good coordination and communication skills.
• Ability to handle customer complaints professionally and provide timely solutions.
• Experience in coordinating field/service engineers will be preferred.
• Basic understanding of spare parts, repairs and technical service processes.
• Hands-on experience with ERP systems and good MS Excel knowledge.
• Strong follow-up, organisation and multitasking skills.
• Ability to coordinate effectively with customers and internal departments.
• Willingness to take ownership and handle additional responsibilities as required by management.